Bilingual (English/French) Technical and Sales Support Agent
4 weeks ago
Are you prepared to revolutionize the distribution industry?
Solutions 2 GO is a leading global distributor of video game products, operating in 19 countries across the Americas and with partnerships extending to Europe, Africa, Australia, and Asia. Solutions 2 GO represents all major publishers in the Canadian market, provides coast-to-coast distribution in the USA, and is the exclusive distributor for Sony PlayStation in Latin America. Our exceptional leadership, efficient processes, and strategic partnerships have established us as the go-to provider of innovative distribution solutions for publishers, manufacturers, and retailers worldwide. At Solutions 2 GO, we are driving the distribution industry forward. If you are a high achiever committed to delivering business outcomes and fostering a positive company culture, then we want you
Exciting Opportunity: Join Our S2G Purchasing Team as a Technical and Sales Support Agent
The Technical and Sales Support Agent role is a key position within the Global support team for one of the leading mobility brands represented by Solutions 2 GO. This role involves implementing support workflows, following management directives, ensuring resource availability, and offering hands-on customer support and training. Additionally, the support agent will assist in customer presentations and demonstrations at various events.
Duties & Responsibilities:
Sales Development Support
- Collaborate closely with sales teams to drive new business development and demonstrate products to both new and existing accounts
- Participate in industry and customer events
- Engage with high-level customers
- Customer-facing role
Training
- Help develop and improve training programs in collaboration with management
- Provide training on brand products and equipment usage best practices
- Enhance training materials for staff and key stakeholders
- Maintain departmental tracking tools
- Occasional travel as required
Support
- Offer support to retailers and customers in Canada, with additional assistance to LATAM or the USA
- Preferred proficiency in French Canadian (bilingual)
- Provide necessary resources for support
- Monitor and resolve support issues, track metrics, and offer support/training as needed
- Travel for support and training purposes
Systems and Tools
- Understand the company's API, systems, and tools for optimal user support
- Utilize internal applications, Excel, Fresh Desk, Teams, WhatsApp, and reporting tools
Additional Responsibilities
- Address and resolve customer issues promptly and accurately
- Escalate unresolved issues with appropriate priority
- Assist in troubleshooting technical problems and mentor team members
- Establish effective procedures and policies for quality customer service
- Collaborate with relevant departments and provide feedback
- Maintain a knowledge base of solutions and recurring issues
- Identify and mitigate customer-related concerns
Skills & Qualifications:
- Bilingual in English and French Canadian (Preferred), Spanish proficiency is a plus
- High school diploma or equivalent
- Some college or technical school background preferred
- Minimum 2 years in technical or customer support
- Experience in consumer electronics or telecommunications is beneficial
The selected candidate will undergo a background check through a third-party vendor post receiving a conditional offer. This process may involve criminal and credit checks, employment and education verifications, and review of a driver's abstract. If you have any queries, feel free to reach out.
Solutions 2 GO Inc. is dedicated to fostering a diverse and inclusive workforce. For assistance during the recruitment process, please contact the HR team.
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Brampton, Ontario, Canada Solutions 2 GO Full timeAre you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...
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Brampton, Ontario, Canada Solutions 2 GO Full timeAre you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...
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Brampton, Ontario, Canada Solutions 2 Go Full timeAre you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...
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Brampton, Ontario, Canada Solutions 2 Go Full timeAre you ready to move distribution forward?Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast...
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