Telephone Operator

1 month ago

Ottawa, Ontario, Canada Marriott International Full time
Additional Information 7-Day Availability Required, Weekends, Bilingual mandatory French, English, Full Time
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Ottawa City Centre, 101 Lyon Street North, Ottawa, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station.

Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received.

Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.

Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.


Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Notification to Applicants:

Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act).

We are happy to provide accommodations to job applicants needing assistance.

If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request.

Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.

We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't.

At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.

With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.

If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott.

In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Telephone Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Delta Hotels. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesAnswer and respond to guest calls, requests, and concerns in...

  • Telephone Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Delta Hotels. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesAnswer and respond to guest calls, requests, and concerns in...

  • Telephone Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Delta Hotels. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesAnswer and respond to guest calls, requests, and concerns in...

  • Communications Operator

    2 weeks ago

    Ottawa, Ontario, Canada Carleton University Full time

    **Job Summary:** Communications Operator responsible for providing personal safety for university community members in a courteous, helpful, and professional manner. Under the general supervision of the Shift Manager, the Communications Operator is responsible for providing personal safety for members of the university community in a courteous, helpful and...

  • Communications Operator

    4 weeks ago

    Ottawa, Ontario, Canada Carleton University Full time

    Duties and Responsibilities: Under the general supervision of the Shift Manager, the Communications Operator is responsible for providing personal safety for members of the university community in a courteous, helpful and professional manner. This position functions as a first point of contact for the public and is responsible for receiving, dispatching and...

  • Sales Operations Coordinator

    6 days ago

    Ottawa, Ontario, Canada Targeted Talent Full time

    Operations AdministratorTargeted Talent is seeking an experienced Operations Administrator to join their team. This role is ideal for someone with customer service and data entry experience, particularly in software license keys and contracts.Your Key Responsibilities:Act as the primary point of contact for customer inquiries, including order and payment...

  • Sales Operations Coordinator

    6 days ago

    Ottawa, Ontario, Canada Targeted Talent Full time

    Operations AdministratorTargeted Talent is seeking an experienced Operations Administrator to join their team. This role is ideal for someone with customer service and data entry experience, particularly in software license keys and contracts.Your Key Responsibilities:Act as the primary point of contact for customer inquiries, including order and payment...

  • Sales Operations Coordinator

    6 days ago

    Ottawa, Ontario, Canada Targeted Talent Full time

    Operations AdministratorTargeted Talent is seeking an experienced Operations Administrator to join their team. This role is ideal for someone with customer service and data entry experience, particularly in software license keys and contracts.Your Key Responsibilities:Act as the primary point of contact for customer inquiries, including order and payment...

  • Communications Operator

    3 weeks ago

    Ottawa, Ontario, Canada Carleton University Full time

    Job Title: Communications Operator About the Role: The Communications Operator is a key member of our team, responsible for providing personal safety for members of the university community in a courteous, helpful and professional manner. Duties and Responsibilities: Provide first point of contact for the public and receive, dispatch and assist in...

  • Technical Support Operations Manager

    1 month ago

    Ottawa, Ontario, Canada Safariland Full time

    Under the guidance of the IT Services Manager, this role is responsible for overseeing the smooth and effective functioning of OneIT support, which includes directing and supervising technical staff as well as collaborating with other IT departments as necessary. The individual in this position will be tasked with planning, assigning, and managing work;...

  • Office Operations Coordinator

    1 month ago

    Ottawa, Ontario, Canada Mr Foundation Inc Full time

    Position OverviewMr Foundation Inc is seeking a dedicated Office Clerk to join our team. This role is essential in ensuring smooth office operations and providing excellent support to our staff.QualificationsEducation: Completion of secondary (high) school graduation certificate is required.Experience: Candidates should have between 1 to 7 months of relevant...

  • Morning Warehouse Operations Associate

    1 month ago

    Ottawa, Ontario, Canada CB Canada Full time

    Position Overview:Become an integral part of CB Canada and advance your career in a fast-paced environment. As a Warehouse Operations Associate, you will be essential in ensuring operational efficiency and enhancing customer satisfaction. If you possess strong organizational skills, effective communication abilities, and a dedication to service excellence,...

  • Morning Warehouse Operations Associate

    1 month ago

    Ottawa, Ontario, Canada CB Canada Full time

    Position Overview:Become an integral part of CB Canada, where you will enhance your career as a Warehouse Operations Associate. In this role, you will be essential in ensuring operational efficiency and delivering exceptional service to our clients. If you possess strong organizational abilities and excellent communication skills, we encourage you to explore...

  • Laboratory Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Dynacare Full time

    About the RoleWe are seeking a highly skilled and experienced Laboratory Operations Manager to join our team at Dynacare. As a key member of our leadership team, you will be responsible for the efficient and effective operation and management of our laboratory department.Key ResponsibilitiesOversee the scientific and technical functioning of the laboratory,...

  • Laboratory Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Dynacare Full time

    About the RoleWe are seeking a highly skilled and experienced Laboratory Operations Manager to join our team at Dynacare. As a key member of our leadership team, you will be responsible for the efficient and effective operation and management of our laboratory department.Key ResponsibilitiesOversee the scientific and technical functioning of the laboratory,...

  • Technical Support Operations Manager

    1 month ago

    Ottawa, Ontario, Canada THE SAFARILAND GROUP Full time

    TOGETHER, WE SAVE LIVESOverview:Under the guidance of the IT Services Manager, this role is pivotal in ensuring the smooth and effective functioning of OneIT support. This includes overseeing the daily activities of technicians and collaborating with various IT teams as necessary.This position entails planning, delegating, and supervising tasks; documenting...

  • Business Operations Assistant

    3 weeks ago

    Ottawa, Ontario, Canada Vienna's Auto Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Vienna's Auto. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office.Key ResponsibilitiesScheduling and CoordinationSchedule and confirm appointments for our management...

  • Laboratory Operations Manager

    1 week ago

    Ottawa, Ontario, Canada Dynacare Full time

    Job Title: Manager, Laboratory OperationsAbout the Role:We are seeking a highly skilled and experienced Manager, Laboratory Operations to join our team at Dynacare. As a key member of our leadership team, you will be responsible for the efficient and effective operation and management of the laboratory department.Key Responsibilities:Oversee the scientific...

  • Laboratory Operations Manager

    1 week ago

    Ottawa, Ontario, Canada Dynacare Full time

    Job Title: Manager, Laboratory OperationsAbout the Role:We are seeking a highly skilled and experienced Manager, Laboratory Operations to join our team at Dynacare. As a key member of our leadership team, you will be responsible for the efficient and effective operation and management of the laboratory department.Key Responsibilities:Oversee the scientific...

  • Business Operations Assistant

    3 weeks ago

    Ottawa, Ontario, Canada M. Davis Landscape & Design Inc. Full time

    About the RoleM. Davis Landscape & Design Inc. is seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a critical role in supporting the day-to-day operations of our office.Key ResponsibilitiesPolicies and ProceduresDevelop and implement effective policies and procedures to...