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Client Representative
2 months ago
Client Representative
Marsh is seeking a skilled Client Representative to join their team.
About the Role
- Develop and maintain strong relationships with clients, providing exceptional service and support.
- Conduct research and analysis to understand client businesses and industries, identifying opportunities for growth and improvement.
- Manage day-to-day account activities, including billing, calendar management, and communication with internal and external stakeholders.
- Identify and address client concerns, escalating issues to senior colleagues as needed.
- Collect and report insights on client satisfaction, providing recommendations for improvement.
- Build relationships with professional counterparts at client organizations.
- Stay up-to-date on company services and market trends to enhance work performance and develop sales capabilities.
Requirements
- Detail-oriented with strong computer skills, including proficiency in Excel, Word, and email software.
- Excellent verbal and written communication skills.
- Results-oriented with a strong client service focus.
- Previous insurance experience is an asset.
About Marsh McLennan
Marsh McLennan is the world's leading professional services firm in the areas of risk, strategy, and people. With over 85,000 colleagues in 130 countries, we help clients navigate a complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.
Our Culture
We value diversity, inclusion, and flexibility in the workplace. We aim to attract and retain the best people and create a work environment that is welcoming and inclusive for all.
Our Commitment to Accessibility
We are committed to providing a reasonable accommodation to employees and prospective employees with disabilities or medical needs. If you require an accommodation, please contact us.
Our Approach to Work
We are committed to hybrid work, which includes the flexibility of working remotely and collaborating with colleagues in the office. We believe that this approach benefits both our colleagues and our clients.
