Security Guard

• Proactive & reactive security patrols
• Provide leadership, direction, and ongoing coaching and training
• Ensure all standing orders and scheduled daily activities are carried out as required for each shift
• Ensure all Security Guards have received the mandatory training
• Discipline staff when necessary to ensure proper documentation is passed onto head-office
• Document and investigate security incident and complaints
• Communicate any concerns/issues with the Client Service Manager
• Investigate routine incidents
• Manage events and/or organization leading up to any events
• Coordinate and oversee all extra coverages requirement with Paladin Head Office
• Develop and maintain a training program for the department as well as each individual Supervisor/Guard
• Develop and maintain site post orders
• Schedule and track recertification training as required
• Research and develop additional training and education, based on department need and Supervisor/Guard interests
• Create and implement a standardized evaluation process
• Attend Supervisor and Management team meetings and ensure officers receive all pertinent information
• Respond to questions and concerns arising from the front line staff
• Quality Control – Ensure performance matrix standards are met
• Coordinate the case management of investigations
• Develop educational awareness programs
• Maintain security application databases and administer all Software
• Participate in committees (where applicable)
• Liaise with police and other agencies
• Provide Statistical Analysis
• Manage Key Control & Auditing (with the City employees)
• Track and follow up on Incident Reports
• Be an accurate and dependable resource having knowledge about services on campus
• Be able to comprehend and demonstrate competencies of City of Markham and the Security policies and procedures with an ability to use a customer service approach
• Be attentive to the needs of the visitors and as well as be able to build relationships with the city community.
• Be able to keep an open and objective mind, remembering the city's diverse community.
• Encourage a safe and supportive environment.
• Assist visitors, and employee during crisis and contact the necessary emergency services as needed
• Frequently inspect the facility for damage and report to management.
• Ensure that the property is safe by ensuring all security measures are functioning properly.

• Ability to work alone or in a team
• Enthusiastically conducts proactive patrols, and be able to address policy breeches and note facility concerns.
• Ability to write detailed incident reports for all emergency and day-to-day activities
• Attend and investigate security alarms and emergencies in a timely and professional manner so as not to create panic amongst the public
• Monitor and authorize the entrance and departure of employees, visitors and other persons
• Ability to de-escalate a crisis situation, provide support, and liaise with emergency personnel including; police, fire, and paramedic resources.
• Contributes to team effort by accomplishing related results as needed
• Logging in/out of Key, Radio, and pager audits
• Handle Lost & Found items and inquiries
• Report any unsafe working conditions in any/all departments
• Ability to provide first aid and medical response when required to any person(s)
• Respond to all types of occurrences.

• A minimum One (1) year of Security Guard experience in a municipal government or corporate environment would be an asset.
• Post-secondary education in a related field would be an asset.
• Must have excellent communication and interpersonal skills
• Must have a customer service-oriented attitude
• Must possess a valid Security License for the Province of Ontario
• Must possess a current First Aid/CPR certification
• Must possess a current NVCI certification
• Must possess a valid Use of Force certification
• Physical Demands; excessive walking, standing, exposure to all weather conditions and extreme temperatures
• Patrol assigned area on foot or on bicycle
• Utilize two-way radio and comput15.25er applications
• Excellent verbal and written English communication skills required. Bilingual and Multilingual applicants are preferred.
• Previous knowledge of Perspective reporting software is an asset
• Previous knowledge of C-Cure/S2 access control software as an asset
• Must participate in professional development and on-site leveling system requirements
• SafeTalk and ASIST training would be an asset
• Must be flexible with shift availability (security operates 24 hours/day)
• Previous experience or training within a loss prevention/security field is preferred
• Must complete all required site training within 30 days of on-site hire date
• Additional job-related tasks and duties as assigned

• Free parking available for the successful applicant
• Industry-leading and recognized certified professional development opportunities for successful applicant

Position: Security Guard - On-Call/ Casual
Site: City of Markham
City: Markham, ON
Status: On-Call / Casual - As needed / Required by company
Hours: Shift Days and times will vary based on company needs hours - Nights and or days - On-Call / Casual - Travel is required

Pay Rate: $16.71/ Hr Base Rate
Site Description: City of Markham is an award-winning municipality with over 355,000 residents and the largest of nine communities in York Region, is home to more than 1,500 high tech and life science companies. Markham is a leader in attracting foreign direct investment with more than 210 foreign companies located in the City. Founded in the 1790s, today Markham is Canada's most diverse community and enjoys a rich heritage, outstanding community planning and services, and a vibrant local economy. Markham has received the Excellence Canada Gold Award for Organizational Quality & Healthy Workplace, and multiple heritage and environmental awards.
The City of Markham (City) is looking for Security Guards for the Markham Civic Centre, located at 101 Town Centre Boulevard, and other City locations on an as-required basis. In each of the locations strict but diplomatic enforcement of security is required. You will, in the course of your duties, encounter numerous situations which cannot be covered by Standing Orders, site specific security operations proceeds which outline the duties and contains property and facility information. For this reason, it is imperative that you have a proven ability to use you own initiative and are capable of representing the City of Markham in a firm but courteous manner.
Paladin Security: Making the World a Safer and Friendlier Place Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our guards; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.