Centralized Warranty Administrator

6 days ago

Abbotsford, British Columbia, Canada Westerra Equipment Full time
Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a Platinum Certified Canada's Best Managed Company, and one of BC's Top Employers.

As a Centralized Warranty Administrator you will be responsible for processing warranty claims for multiple branches within our entity, from interpreting completed warranty/field modification work orders and filing claims within the manufacturers' warranty processing portals to performing functions to support the work order process. The Centralized Warranty Administrator works 40 hours on average per week Monday to Friday.

Key Responsibilities:
  • Manages and processes service warranty claims for their assigned branch locations.
  • Support the work order process to ensure that all charges for warranty and field modification are posted properly and any corrections are made prior to the submission of the claim.
  • Composes warranty claims in line with claims adjudicators guidelines at the manufacturers' warranty processing centers.
  • Completes required electronic claim forms with high accuracy, using proper labor code failures, and listing materials, as required by different vendors.
  • Monitor & assist their assigned locations' warranty WIP levels.
  • Manages and filters warranty WIP reports for status updates.
  • Closes warranty repair orders.
  • Participates in monitoring existing warranties and quoting extended warranty from the OEM supplied tools.
  • Monitors OEM dashboards for required warranty parts returns.
  • Monitors warranty statuses on OEM dashboards to reconcile credit notes with warranty claims for branch sign-off.
  • Maintains an excellent line of communication with all vendors.
  • Assists in implementing standardized warranty claim processes.
  • Works with service managers to ensure Pending Field Mods are actioned.
  • Understands warranty regulations and can distinguish incomplete data on work orders for branch corrections.
  • Participates in Service & Parts Training programs required for the development of skills and knowledge.
  • Always employ workplace health and safety practices.
  • Maintains a clean work area and performs work in a neat and orderly fashion.
  • Other responsibilities as assigned.

Knowledge, Skills and Abilities:
  • In-depth knowledge of warranty processes and procedures in Compact and Heavy Construction, and Material Handling equipment industry an asset.
  • 3+ years of related experience in Compact/Heavy Construction/Material Handling equipment warranty (considered an asset) or a related field.
  • Ability to work with OEM telematics to support Warranty Claims Failures.
  • Strong computer skills required. Proficient with MS Office, with an emphasis in Excel and Outlook.
  • Knowledge of service process and procedures.
  • Ability to communicate effectively with OEMs, teammates and customers.
  • Self-starter, with ability to proactively problem-solve and think logically.
  • Excellent attention to detail and a positive attitude, with good interpersonal skills.
  • Good verbal and strong written communication skills.
  • Good mechanical aptitude.
  • Strong interpersonal skills.
  • Detail-oriented.
  • Accountable and dependable.
  • Able to learn and utilize operating database.

Training, Education and Experience:
  • High school diploma or general education degree (GED) essential.
  • Post-secondary diploma or trade certification preferred.

Compensation Package:
  • Salary between $55-$65k depending on skills and qualifications.
  • 3 weeks of vacation.
  • Medical and dental benefits.
  • RRSP Matching Plan.

Values:

  • Build Trust – Build trust with others and & each other.
  • Be a Team Player – Commit to working together to win.
  • Be Customer Focused – "Wow" customers so they become "Raving Fans".
  • Support Community – Care for our people, our community, and the planet.
  • Deliver Results – Know what you need to do and get it done.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.

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