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Customer Experience Manager

2 months ago

Richmond Hill, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our high-performing teams and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong relationships with customers and deliver excellent service
  • Act as the Officer in Charge (OIC) for the branch as required, managing emergencies and customer escalations
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Assist with the implementation of new policies and procedures as a change management lead

Requirements:

  • Excellent leadership skills, with the ability to coach and develop your team
  • Strong customer service skills and previous experience managing a team of employees
  • Excellent communication skills and the ability to work a flexible schedule
  • Previous banking experience is an asset, as is strong technical skills and the ability to promote digital banking options

What We Offer:

  • A rewarding career path with opportunities for professional development and growth
  • A competitive compensation and benefits package
  • The chance to work with a collaborative team of innovative thinkers and make a difference in our communities

At Scotiabank, we value diversity and inclusion and are committed to creating an inclusive and accessible environment for all employees. If you require accommodation during the recruitment and selection process, please let us know. We thank all applicants for their interest in a career at Scotiabank, but only those selected for an interview will be contacted.