Senior Director of Food and Beverage Operations

2 days ago

Niagara Falls, Ontario, Canada Niagara Casinos Full time
Job Summary

The Senior Director of Food and Beverage is responsible for defining and executing the strategic plan for the Food and Beverage Department, ensuring a remarkable experience for guests and team members. This role provides leadership, development, and mentoring to ensure the team consistently delivers best-in-class service, quality, and promotion to maximize profits.

Key Responsibilities
  • Strategic Planning: Develop and execute the Food and Beverage business plan to meet budgetary, financial, service, and employee engagement performance objectives.
  • Leadership and Development: Provide leadership, development, and mentoring to ensure the team consistently delivers best-in-class service, quality, and promotion to maximize profits.
  • Operational Management: Ensure the continuous improvement and development of all Food and Beverage Directors, Managers, and Supervisors and processes.
  • Customer Service: Promote and maintain a respectful and motivating work environment for all associates with a focus on positive associate relations and world-class customer service.
  • Financial Management: Work closely with Finance to analyze data to ensure short- and long-term efficiency and profitability.
  • Culinary Trends and Technology: Analyze food procurement and pricing matrices to ensure menu prices reflect fluctuating food costs.
  • Staffing and Inventory: Ensure appropriate staffing, assignments, liquor licensing, and inventory levels.
  • Special Events: Partner with various operating departments regarding all aspects of special event delivery.
  • Quality and Safety: Ensure consistently high customer service standards are met across all outlets from casual through fine dining.
  • Communication: Open communication with direct reports concerning the progress and status of all operational functions.
  • Values and Culture: Promote the values of Niagara Casinos through leading by example and guiding staff in exhibiting these values in their daily duties.
Requirements
  • Education: Post-Secondary Diploma in Food and Beverage, Business Management, or equivalent in work experience.
  • Experience: Minimum ten years' experience in directing multiple outlets in a high-profile and high-volume resort environment.
  • Skills: Strong customer service and Food and Beverage background with demonstrated proficiency in all aspects of the hospitality and service industries.
  • Certifications: Smart Serve certification, Food Safety/Food Handlers Certification.
  • Computer Skills: Excellent computers skills and system knowledge (Microsoft Office, POS, Purchasing/Inventory Management, and Time and Attendance systems).

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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