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Senior Director, Food

2 months ago


Niagara Falls, Ontario, Canada Niagara Casinos Full time

Lead a team of Food & Beverage professionals to deliver exceptional guest experiences and drive business growth in a high-volume resort environment.

The Senior Director Food & Beverage is responsible for defining and executing the strategic plan for the Food & Beverage Department, ensuring a remarkable experience for guests and team members. The ideal candidate will provide leadership, development, and mentoring to ensure the team consistently delivers best-in-class service, quality, and promotion to maximize profits.

The job involves:

  • Strategic Planning: Develop and execute the Food & Beverage business plan to meet budgetary, financial, service, and employee engagement performance objectives.
  • Leadership and Development: Provide leadership, development, and mentoring to ensure the team consistently delivers best-in-class service, quality, and promotion to maximize profits.
  • Operational Excellence: Ensure consistently high customer service standards are met across all outlets from casual through fine dining.
  • Financial Management: Analyze data to ensure short- and long-term efficiency and profitability, and implement necessary changes.
  • Team Management: Promote and maintain a respectful and motivating work environment for all associates with a focus on positive associate relations and world-class customer service.
  • Culinary Trends and Technology: Demonstrate understanding of culinary trends and technology, and ensure the team is equipped to deliver exceptional guest experiences.
  • Collaboration and Communication: Work closely with Finance, operating departments, and senior leaders to ensure effective communication and execution of strategic initiatives.

The ideal candidate has:

  • Post-Secondary Diploma: In Food & Beverage, Business Management, or equivalent in work experience.
  • Leadership Experience: Minimum ten years' experience in directing multiple outlets in a high-profile and high-volume resort environment.
  • Financial Management: Experience in budgeting and implementing financial processes and controls.
  • Customer Service: Strong customer service and Food and Beverage background with demonstrated proficiency in all aspects of the hospitality and service industries.
  • Certifications: Smart Serve certification, Food Safety/Food Handlers Certification.
  • Technical Skills: Excellent computers skills and system knowledge (Microsoft Office, POS, Purchasing/Inventory Management, and Time and Attendance systems).
  • Leadership Skills: Demonstrated leadership skills in business operations, including financial management, strategic planning, and organizational structure management.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.