Quality Coordinator, Integrated Long Term Care

Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations and is home to six Métis Chartered Communities.

Our hospital and community-based services are delivered by a team of 45,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities. Learn more.

We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

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Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

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In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Quality Coordinator, Integrated Long Term Care & Assisted Living provides consultation, advice and monitoring as follows:

Promotes the health and safety of vulnerable people in long term care and/or assisted living facilities by conducting investigations into reportable incidents, complaints and observations that are moderate to high risk in nature. Completes annual reviews of long term care and/or assisted living facilities to evaluate quality of services delivered and takes action as appropriate.

Works in collaboration with Community Care Facilities Licensing to investigate allegations of inadequate care, neglect and abuse in long term care and/or assisted living facilities operating under the Community Care and Assisted Living Act and the Hospital Act. Provides consultation and advice to operators of long term care and/or assisted living facilities regarding compliance with professional practice, promotes quality care and best practice, and facilitates strategies to mitigate risk to residents in care. Completes Quality Service Reviews.

1. Provides consultation and support to facility staff of contracted care homes to effectively respond to identified issues of risk. Promotes clinical practice protocols/guidelines and standards.
2. Organizes, plans and implements a program of monitoring facilities operating under the Community Care Licensing Act or Hospital Act (includes both Fraser Health operated and contracted sites). Ensures facilities meet minimum care standards.
3. Investigates moderate to high risk triggering events as a result of incident report reviews, complaints and/or information received, direct observations or review of documents with respect to compliance with relevant legislation, Fraser Health's contractual agreement and provincial and health authority policies and protocols.
4. Works in collaboration with Community Care Facilities Licensing as per the investigation collaboration protocol regarding allegations of abuse, neglect and/or inadequate care between Fraser Health Community Care Facilities Licensing Program (CCFL) and Fraser Health Long Term Care (LTC) facilities under the Community Care and Assisted Living Act that are funded by Fraser Health.
5. Liaises with the RCMP, Police services, and Coroner to exchange information and ensure parallel investigations are properly integrated.
6. Gathers relevant documentation and evidence. Prepares for and conducts interviews as necessary. Documents steps taken during investigation process and ensures investigation files are complete and accurate.
7. Prepares written documentation per internal policies and guidelines including preliminary findings, letters, emails, investigation reports and quality reviews.
8. Evaluates outcomes from investigations for indicators of quality care and/or professional practice concerns. Determines where improvement is required and makes necessary recommendations.
9. Evaluates the Operator's responses to investigation findings to ensure appropriate reduction of risk to residents and for promotion of quality care.
10. Conducts Quality Service Reviews including assessing and evaluating quality of care by using clinical indicators for potential of harm and/or injury, interprets clinical evidence to demonstrate quality of care, identifies problems or shortcomings in the delivery of care. Follows-up/monitors to ensure effectiveness of corrective steps using quality indicators.
11. Conducts audits of care systems; reviews and determines appropriateness of care plans and implementation of care.
12. Participates in the development and implementation of long term care policies for improved care/clinical practice protocols and system responsiveness in long term care facilities.
13. Develops and implements education and or training opportunities for contracted and operated staff.
14. Fosters a culture of learning, equally learning from successes and failures, to promote resident-centered care.
15. Performs other related duties as assigned.

Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent, related experience in Long Term Care including one (1) year of experience in a supervisory or leadership role or an equivalent combination of education, training and experience.

Valid B.C. Driver''s License and access to a personal vehicle for business-related purposes.

• Knowledge of relevant acts, legislation, standards and policies governing the operation of long term care and assisted living facilities and the quality assurance requirement.
• Knowledge of gerontology, geriatrics and the needs of adults living with chronic illness.
• Knowledge applicable regulatory body/association standards.
• Demonstrated analytical, critical thinking and problem solving skills.
• Ability to foster effective teaching and learning relationships.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish goals and objectives, set priorities and organize workload.
• Ability to work independently and in an organized and self-directed manner.
• Ability to problem-solve and effectively deal with conflict situations.
• Ability to operate related equipment including applicable software.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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