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Customer Experience Associate

2 months ago

Waterford, Ontario, Canada TD Bank Full time
Job Title: Customer Experience Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide personalized customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist clients with opening new accounts, transferring funds, and completing other banking-related tasks.
  • Work collaboratively with colleagues to achieve business objectives and provide a positive customer experience.
  • Stay up-to-date on banking products and services, providing clients with information and recommendations to meet their financial needs.
Requirements:
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • 1+ years of customer service experience in a banking or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.