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Customer Experience Lead

2 months ago

Moose Jaw, Saskatchewan, Canada Scotiabank Full time

About the Role

We are seeking a highly skilled and experienced professional to lead our Retail Service teams at Scotiabank. As a Customer Experience Lead, you will be responsible for overseeing the performance of our teams and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong relationships with customers and deliver excellent service
  • Act as the Officer in Charge (OIC) for the branch as required, managing emergencies and customer escalations
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Assist with the implementation of new policies and procedures

Requirements

  • Excellent leadership skills, able to coach and develop team members
  • Strong customer service skills
  • Previous experience managing a team of employees is a strong asset
  • Excellent communication skills
  • Availability to work a flexible schedule
  • Previous banking experience is a strong asset
  • Strong technical skills, able to promote and demonstrate digital banking options

What We Offer

  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities
  • A competitive compensation and benefits package