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HR Associate
1 week ago
Summary: Human Resources Associate provides administrative support and professional level services to the organization's business units and HR department, performing tasks related to employee life-cycle, benefits, and grievances.
Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.
The Human Resources Associate performs administrative functions and provides professional level support services to the organization's business units and to the overall Human Resources (HR) department. The HR Associate provides front-line services and support to leaders and staff in relation to HR processes, policies, established interpretations and related questions.
The Human Resources Associate performs workflow updates in relation to the maintenance and processing of all aspects of the employee life-cycle including hiring, status changes, position changes, benefits updates, terminations, grievances, training and absence documentation. Running reports to reconcile and confirm accuracy of data, to prepare grievance and file summaries and other related research is also required.
The Human Resources Associate responds to inquiries from managers, HR staff, and employees on a variety of HR related issues regarding HR policies and procedures, collective agreements and employment standards matters. The HR Associate researches, summarizes and provides advice to ensure City policies and collective agreement provisions are followed.
The Human Resources Associate provides information and education directly to employees regarding benefit eligibility and coverage, bank entitlements, pay rates, and seniority. The HR Associate processes and maintains employee benefits, pension and compensation information through various workflow systems and SAP by verifying accuracy of electronic staff action forms (eSAF) and compensation action forms (eCAF) and confirming as required.
The Human Resources Associate problem-solves with payroll staff, HR team members and business unit with respect to overpayments, reclassifications, and time entry related issues including researching and recommending next steps. The HR Associate updates and utilizes various databases and systems (e.g. SAP, GMS) to create and respond to data and reporting requests.
The Human Resources Associate extracts data to identify trends, issues for resolution, or find data discrepancies and initiate action as required. Works closely with HR Analytics team and the business unit to ensure data validity. The HR Associate manipulates data summarizing it for presentation as appropriate for the required audience including HR Consultants, Managers, and business units.
The Human Resources Associate maintains position control within SAP, including creating new positions and organizational units and structures. The HR Associate maintains and drafts Job Share Agreements compatible with organization policy and collective agreements.
The Human Resources Associate prepares retirement reports for employees and departments, calculating last day worked based on work schedule and quota bank. The HR Associate provides ad hoc training to managers and employees on various HR systems and processes.
The Human Resources Associate researches, calculates, and provides explanation on various reports such as attendance, seniority dates, and other HR system reports. The HR Associate participates in, makes recommendations on, and documents various HR processes including collective agreement implementation, policy implementation, and HR process improvements (including technology such as Service Now).
The Human Resources Associate provides organizational and administrative functions such as maintaining filing systems (VanDocs). The HR Associate creates a variety of case files for the functional areas, ensures complete file content and appropriate file naming convention.
The Human Resources Associate reviews, processes and maintains records related to the grievance process and collective bargaining. The HR Associate schedules meetings/workshops and takes minutes at a variety of HR related meetings including, grievance, and investigation meetings.
Qualifications:
- Diploma in Human Resources and three years' related experience in a unionized environment or an equivalent combination of education, training, and experience
- Experience in benefit administration will be given preference
Knowledge, Skills and Abilities:
- Ability to explain and apply HR programs, policies, procedures, and collective agreements
- Working knowledge of grievance practices and procedures
- Working knowledge of benefits administration and pension rules
- Ability to research and analyze a variety of HR-related data and issues
- Considerable experience using an HRIS to extract, analyze and summarize HR data
- Ability to communicate clearly and concisely orally and in writing, including the ability to prepare business correspondence, presentations, and reports
- Ability to exercise substantial discretion and deal with highly sensitive and confidential information
- Ability to multi-task, organize and prioritize work, work under pressure with constant interruptions
- Ability to build and maintain effective working relationships at all levels of the organization to provide exceptional customer service
- Ability to work independently and work collaboratively in a team environment
- Ability to use computer software such as Excel, PowerPoint, Microsoft Word, Outlook, Internet, SAP
- Ability to perform complex mathematical calculations with speed and accuracy
The City of Vancouver is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. We are committed to recruiting a diverse workforce that represents the community we so proudly serve.
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