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Showroom Consultant

2 months ago

Guelph, Ontario, Canada EMCO Corporation Full time

As a Showroom Consultant, you will provide expert product selection assistance and design advice to customers, ensuring the highest levels of satisfaction and meeting sales and profit targets.

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. Our talented team members are the key to our success, empowered to act like owners and make a difference within our business.

We offer a fun, fast-paced and dynamic workplace where you will have the opportunity to continually develop your skills through ongoing training, be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

As a Showroom Consultant, your responsibilities will include:

  • Assisting customers in assessing their needs, directing their product selections, and closing the sale
  • Developing and building strong relationships with designers, home builders and architects to grow profitable sales
  • Providing customers with quick reliable quotes and accurate delivery dates
  • Meeting or exceeding monthly product specific sales and gross profit targets
  • Entering orders and quotes in the system, expediting purchases while maintaining proactive communication with customers
  • Investigating and resolving customer issues; addressing short payments and returns in a timely fashion
  • Maintaining product literature to ensure most current information is available to customers
  • Driving showroom sales through promotions and maintaining display materials
  • Understanding and following all safety regulations at all customer locations

Qualifications:

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
  • Valid driver's licence with a clean driver's abstract
  • Ability to gain comprehensive knowledge of products on display at the Showroom
  • Knowledge of kitchen and bath design trends
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Able to identify customer needs, provide solutions and close the sale
  • Possess excellent project management skills

Preferred Skills:

  • Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
  • Experience using Trend and Eclipse

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer:

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.