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Conference Centre Coordinator

3 months ago

Calgary, Alberta, Canada Compass Canada Full time

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM's list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.

ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.

Job Summary

Now, if you were to come on board as one of our Conference Centre Coordinator, we'd ask you to do the following for us:

  • Liaises and work closely with client business partners to identify their event/meeting needs
  • Coordinate, monitor and book meeting spaces through an online booking tool
  • Review event requirements such as room capacities, layout, event flow and food/beverage requirements offering. Schedule site tours if necessary
  • Ensure each event coordinator understands protocols and the booking process
  • Work with preferred caterers to place and finalize orders
  • Prepare daily and weekly event schedules
  • Conduct team meetings to review upcoming event details or communicate last minute changes
  • Act to provide solutions and resolve problems to ensure service is never compromised
  • Provide regular feedback to Hospitality Experience Managers communicating any issues/incidents that require escalation
  • Prepare various reporting on a weekly/monthly basis
  • Work closely with Planners if meetings require confidentiality, security, and fine details.
  • Provide an exemplary professional level of customer service to greet executives, clients and external clients
  • Other project/initiatives as assigned

Think you have what it takes to be our Conference Centre Coordinator? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

  • A minimum of 3 years of event planning experience required
  • Exceptional interpersonal skills.
  • Detail-oriented and ability to multitask
  • Highly responsible and trustworthy individual
  • Excellent communication skills (written and verbal)
  • Strong customer service and interpersonal skills
  • Good client relationship skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook).

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact - for further information.