customer service manager
3 weeks ago
You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team.
McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.
We are looking to hire an Customer Service Manager immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland or from our offices in Canada
What We Bring To The Table:
The best people deserve the best rewards. In addition to the benefits you'd expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:
• Competitive compensation
• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)
• Wellbeing programs including Physical, Mental and Financial wellness
• Tuition assistance
Position Overview:
This position has responsibility for managing US Flavor Solutions Customer Service organization. Responsibilities to include managing, executing and administrating the strategy and operations for this department, as well as driving efficient practices to optimize and streamline processes, and monitor/measure activity to ensure customer service levels are meeting business until objectives. This position facilitates and provides leadership with regards to communications between business partners, ensuring operational execution, and overall leadership to a specific portfolio of customer service personnel. This role is expected to communicate key findings and observations within the organization that informs executive decisions with respect to sales opportunities and risks.
Key Responsibilities:
Develop and maintain metrics and reporting to ensure consistent performance attainment. Manage customer service activities to ensure the execution of business unit and/or customer specific service levels. Serve as primary contributor to month end/quarter close activities. Analyze and present critical month-end risks, opportunities and other findings to senior leaders for executive action. Recommend, develop and implement programs and procedures governing the manner in which customer service activities will be conducted. Provide ongoing process improvement and project support, identify and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact. Provide leadership, support and training to develop customer service personnel. Set annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives. Act as liason between Customer Service Organization and business until leadership personnel within the Sales/Supply Chain/organizationsRequired Qualifications:
Bachelor's Degree in Business, Supply Chain or related field.10 years of experience in lieu of degree 6+ years Business experience, 2+ years supervisory experience (required), SAP/ERP working knowledge (required) Knowledge of the North American Consumer customer base - Branded Retailers/distributors (preferred). Knowledge of Manufacturing processes, inventory management, warehouse and distribution. Ability to work with internal and external customers to resolve issues and achieve positive outcomes. Effective communication skills that allow for collaboration with business partners Influential relationship skills at all levels and the ability to use these relationships to deliver service improvements Team Leadership experience#LI-NP2
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.
-
Customer Service Manager
4 days ago
Mississauga, Ontario, Canada Gate Gourmet Full timeWe're looking for motivated, engaged people to help make everyone's journeys better.Essential Duties and Responsibilities: Represents assigned customer interests within the unit Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations Approves (w/GM consent) specialty orders, uplifts, and...
-
Manager - Customer Service
5 days ago
Mississauga, Ontario, Canada Wesco Full timeAs the Manager - Customer Service, you will manage a team responsible for ensuring customer service levels are met or exceeded. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilize the data to develop...
-
Manager - Customer Service
4 days ago
Mississauga, Ontario, Canada Banque Nationale du Canada Full timeArea of Interest: Advisory services, Personal banking As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure the two branches in...
-
Crane Service Technician
5 days ago
Mississauga, Ontario, Canada SOS Customer Services Inc. Full timeWork Term: Permanent Work Language: English Hours: 40 to 60 hours per week Education: No degree, certificate or diploma Experience: 2 years to less than 3 yearsWork site environment: Outdoors Nonsmoking Cold/refrigerated Dusty Hot NoisyWork setting: In shop Onsite customer serviceTasks: Troubleshoot and inspect equipment to detect faults and malfunctions...
-
Customer Service
3 weeks ago
Mississauga, Ontario, Canada Adecco Canada Full timeOur client is a premiere and well recognized, national manufacturer with their local facility located in Southwest Mississauga. This position is hybrid (onsite Monday and Thursdays) and reporting to the Team Lead Customer Service. This Customer Service Specialist is unique, and not in a call centre. It is accountable for order management and customer service...
-
Customer Service
2 months ago
Mississauga, Ontario, Canada Adecco Canada Full timeOur client is a premiere and well recognized, national manufacturer with their local facility located in Southwest Mississauga. This position is hybrid (onsite Monday and Thursdays) and reporting to the Team Lead Customer Service. This Customer Service Specialist is unique, and not in a call centre. It is accountable for order management and customer service...
-
Customer Service
4 days ago
Mississauga, Ontario, Canada GREENLIGHT TRAFFIC AND DISTRIBUTION INC. Full timeJob descriptionRole Responsibilities: Assigning, monitoring and executing incoming service calls Strong focus on professional customer service Problem solving of day to day activities Service Job management/entry Customer relationship management and ongoing work order management Administrative responsibilities Other duties as assignedQualifications:...
-
Mississauga, Ontario, Canada Quantum Management Services Ltd. Full timePosition: Inside Sales and Customer Operations Manager Location: Mississauga (on-site 5 days a week)Job Type: Permanent We are looking to hire a dynamic Inside Sales and Customer Operations Manager for a great manufacturing client located in Mississauga. Lead and inspire the customer care team, ensuring they provide exceptional service to customers,...
-
Manager - Customer Service (On-Site)
1 month ago
Mississauga, Ontario, Canada National Bank Full timeJob PostingAttendance On-SiteJob Number: 20179Category: ManagerStatus: Temporary 18 monthsType of Contract: TemporaryNumber of months: 18 monthsSchedule: Full-TimeFull Time / Part Time? Full-TimePosting date: 16-May-2024Location: Mississauga, OntarioCity: MississaugaProvince/State: OntarioArea of Interest: Advisory services, Personal bankingJob...
-
Manager - Customer Service (On-Site)
3 weeks ago
Mississauga, Ontario, Canada National Bank Full timeJob PostingAttendance On-SiteJob Number: 20179Category: ManagerStatus: Temporary 18 monthsType of Contract: TemporaryNumber of months: 18 monthsSchedule: Full-TimeFull Time / Part Time? Full-TimePosting date: 16-May-2024Location: Mississauga, OntarioCity: MississaugaProvince/State: OntarioArea of Interest: Advisory services, Personal bankingJob...
-
Regional Customer Service and Parts Manager
4 days ago
Mississauga, Ontario, Canada Mercedes-Benz Canada Inc. Full timeAufgaben:Regional Customer Service & Parts Manager, Vans - Central Region: Mercedes-Benz Canada needs stars like you**What it means to be a starWithout the stars that represent a team, a brand alone is incomplete.Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one that is at the cutting-edge of sustainability, design,...
-
Customer Service
4 days ago
Mississauga, Ontario, Canada Harvest Pointe Daycare Full time_Are you looking for an amazing customer service position with great benefits? Look no further We are looking for a highly motivated and experienced customer service professional to join our team._- As a customer service, you will be responsible for handling customer inquiries, managing customer accounts, and resolving customer complaints. You will need to...
-
Customer Service
4 days ago
Mississauga, Ontario, Canada Delmar International Inc. Full timeMandate:Reporting to the Warehouse Supervisor, the Customer Service Representative will act as the primary contact for assigned customer accounts in the Warehouse. The Customer Service Representative will support warehouse operations by providing timely and efficient service to all customer inquiries.Additional responsibilities include, but are not limited...
-
Customs Manager
5 days ago
Mississauga, Ontario, Canada EightSix Network Inc Full timePosition Overview: Our Client is a leading International Freight Forwarder, operating in over 140 countries worldwide. They offer a wide range of logistics solutions to their customers, including air and ocean forwarding, contract logistics, customs clearance, and supply chain management services.They are seeking an strong Customs Manager to lead their...
-
Customs Manager
5 days ago
Mississauga, Ontario, Canada EightSix Network Inc Full timePosition Overview: Our Client is a leading International Freight Forwarder, operating in over 140 countries worldwide. They offer a wide range of logistics solutions to their customers, including air and ocean forwarding, contract logistics, customs clearance, and supply chain management services. They are seeking an strong Customs Manager to lead their...
-
Customer Service
5 days ago
Mississauga, Ontario, Canada Home Coffee Solutions Full timeHome Coffee Solutions is looking for a Coffee Tech and Product Specialist to assist our customers with great purchasing decisions and be the go to person to help with post purchase support.HCS is one of Canada's largest and fastest-growing coffee Equipment and Coffee/Tea retailers, with an office and showroom location. We're looking for a new team member who...
-
Account Manager
4 days ago
Mississauga, Ontario, Canada Berg Industrial Service Full timeWe currently have a permanent opportunity for an Account Manager, reporting to the Service Sales Manager. This position will be based out of our Mississauga, ON location.If you are entrepreneurial, want to contribute to the success of a growth focused company, and a team player that thrives on challenges in a fun, fast paced environment, this is the...
-
Customer Service Representative
5 days ago
Mississauga, Ontario, Canada Emterra Group Full timeCustomer Service Representative Mississauga, ON Full-time $ $ /year CUSTOMER SERVICE REPRESENTATIVE Emterra Group is a leader in providing integrated recycling resource management and waste disposal solutions to the industrial, commercial and institutional (ICI) sectors and municipalities throughout Canada. Our view of waste management means maximizing...
-
Customer Service
5 days ago
Mississauga, Ontario, Canada Gate Gourmet Full timeWe're looking for motivated, engaged people to help make everyone's journeys better.Responsibilities: Deal directly with Airside Customers on a regular face to face basis. Respond promptly to customer inquiries. Handle and resolve customer complaints. Perform customer verifications. Direct requests and unresolved issues to the designated resource. Keep...
-
Customer Service
5 days ago
Mississauga, Ontario, Canada Gate Gourmet Full timeResponsibilities:Deal directly with Airside Customers on a regular face to face basis.Respond promptly to customer inquiries.Handle and resolve customer complaints.Perform customer verifications.Process orders, forms, applications and requests.Direct requests and unresolved issues to the designated resource.Keep records of customer interactions and...
