Client Services Supervisor

2 months ago

London, Ontario, Canada Siskinds Full time
Client Services Supervisor 275 Dundas St, London, ON N6B 3L1, Canada Req #10 Monday, July 22,

Siskinds LLP is a leading law firm located in Southwestern Ontario. We are a team of over 240 lawyers and staff covering personal legal services, business law, personal injury law, and class actions law as well as over 25 specialized practice areas. We help clients make the right legal choices, manage their legal affairs, and resolve complicated matters. Our culture and working style strive to make our clients' experiences comfortable, reassuring, and productive while delivering excellence in the services we provide.

Client Service Supervisor - Full-time

What are you looking for?

  • Being part of a cohesive team that promotes collaboration and teamwork
  • Working in a technologically advanced environment with exposure to many specialized computer applications
  • Competitive compensation and benefits
  • Professional development opportunities
  • Strength of a big firm with the culture of a small firm
  • Subsidized downtown parking
  • Working within a state-of-the-art building

Who are we looking for?

We are seeking a client focused individual with experience overseeing a team while assisting internal colleagues and external clients with a range of support services. This opportunity exists at our head office in London, Ontario.

We are looking for a customer service enthusiast who:

  • Has 5 years of client service (or related) experience;
  • Has 5 years of experience supervising direct reports;
  • Has a post-secondary diploma or degree;
  • Possesses strong and efficient communication skills;
  • Is computer literate; excellent at using the Microsoft suite and learning new programs;
  • Demonstrates a high level of organization and time management abilities;
  • Presents a professional dress and manner;
  • Is able to multi-task, prioritize, and work to deadlines;
  • Is detail-oriented.

General tasks

  • Oversee a team of 4-5 Client Service Representatives
  • Answer a multi-line phone system;
  • Provide reception duties (at times): greeting clients/staff, keeping reception area tidy, receiving/tracking mail;
  • Mentor direct reports;
  • Schedule and manage workload of client service representatives;
  • Performing and document intake calls and conflict searches;
  • Assist any and all departments with administrative duties and special projects as needed;

Personal qualities are as important as professional qualifications when working with this team. You must be a team-player, reliable, empathetic to the situations of others, and able to maintain a positive outlook. Interacting with all levels of the firm, you possess a high level of tact and integrity when dealing with exposure to confidential information. You have the ability to multi-task through multiple interruptions in our fast-paced practice but maintain self-motivation during off-peak times.

Please submit your resume by clicking below "Apply Now". Deadline for submissions of resumes is Monday, August 5, 2024.

We are a truly cohesive team, and as such, being a team player as well as having a strong technical ability and a positive attitude will make you a top contender, and ideally our chosen candidate.

Siskinds is an equal opportunity employer and will work with and accommodate persons

with disabilities throughout the entire recruitment, selection, and on-boarding process. To learn more about us, please visit our website at

Contact Information:
Siskinds, London Head Office
Attention: Human Resources, 275 Dundas Street, Unit 1 London Ontario N6A 3V8

Email:

Other details
  • Pay Type Salary
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