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Guest Services Agent

2 months ago

Saskatoon, Saskatchewan, Canada Marriott International Full time
Job Description

Process guest check-ins, check-outs, room assignments, and requests while ensuring accurate billing and providing exceptional customer service.

Job Details * Job Category: Rooms & Guest Services Operations * Schedule: Full-Time * Located Remotely: No * Position Type: Non-Management Key Responsibilities * Process guest check-ins, check-outs, room assignments, and requests * Ensure accurate billing and secure payment * Provide exceptional customer service and respond to guest inquiries * Coordinate with Housekeeping to track room status and guest concerns * Operate telephone switchboard station and run daily reports * Supply guests with directions and information * Count and secure bank at beginning and end of shift Requirements * High school diploma or G.E.D. equivalent * No related work experience or supervisory experience * Ability to stand, sit, or walk for an extended period of time * Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds About Delta Hotels * Delta Hotels provide a seamless travel experience with a focus on the essential needs of the modern frequent traveler * With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels is rapidly expanding across markets * Delta Hotels by Marriott is a portfolio of brands with Marriott International, offering a global team and opportunities for growth and development