Current jobs related to Service Designer - Toronto, Ontario - Scotiabank
-
CAD Designer
1 month ago
Toronto, Ontario, Canada Abacus Service Corporation Full timeCAD Drafting PositionWe are seeking a skilled CAD Drafting professional to join our team at Abacus Service Corporation. As a CAD Drafting specialist, you will be responsible for reviewing plans, details, and specifications for upcoming projects, communicating with design authorities and end-users, and preparing expansion joint layouts on AutoCAD.Key...
-
CAD Designer
1 month ago
Toronto, Ontario, Canada Abacus Service Corporation Full timeCAD Drafting PositionWe are seeking a skilled CAD Drafting professional to join our team at Abacus Service Corporation. As a CAD Drafting specialist, you will be responsible for reviewing plans, details, and specifications for upcoming projects, communicating with design authorities and end-users, and preparing expansion joint layouts on AutoCAD.Key...
-
CAD Design Specialist
3 weeks ago
Toronto, Ontario, Canada Abacus Service Corporation Full timeJob Title: CAD Design SpecialistJob Summary: We are seeking a skilled CAD Design Specialist to join our team at Abacus Service Corporation. The successful candidate will be responsible for reviewing plans, details, and specifications for upcoming projects, communicating with design authorities and end-users, and preparing expansion joint layouts on AutoCAD...
-
CAD Design Specialist
3 days ago
Toronto, Ontario, Canada Abacus Service Corporation Full timeJob Title: CAD Design SpecialistJob Summary: We are seeking a skilled CAD Design Specialist to join our team at Abacus Service Corporation. The successful candidate will be responsible for reviewing plans, details, and specifications for upcoming projects, communicating with design authorities and end-users, and preparing expansion joint layouts on AutoCAD...
-
Service Designer
3 weeks ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing user-centered experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping the future of our products and services.Key Responsibilities:Develop and implement design solutions that meet the needs...
-
Service Designer
4 weeks ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing user-centered experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping the future of our products and services.Key Responsibilities:Develop and implement design solutions that meet the needs...
-
Service Designer
1 month ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing user-centered experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping the future of our products and services.Key Responsibilities:Develop and implement design solutions that meet the needs...
-
Service Designer
1 month ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing user-centered experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping the future of our products and services.Key Responsibilities:Develop and implement design solutions that meet the needs...
-
Service Designer
3 weeks ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing user-centered experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping the future of our products and services.Key Responsibilities:Develop and implement design solutions that meet the needs...
-
Service Designer
3 weeks ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing user-centered experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping the future of our products and services.Key Responsibilities:Develop and implement design solutions that meet the needs...
-
Service Designer
4 weeks ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing exceptional customer experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping our customer experience strategy and developing innovative solutions to meet our customers' needs.Key...
-
Service Designer
4 weeks ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing exceptional customer experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping our customer experience strategy and developing innovative solutions to meet our customers' needs.Key...
-
Service Designer
4 weeks ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing exceptional customer experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping our customer experience strategy and developing innovative solutions to drive business growth.Key...
-
Service Designer
4 weeks ago
Toronto, Ontario, Canada Tangerine Full timeService DesignerAre you a creative problem solver with a passion for designing exceptional customer experiences?We're looking for a skilled Service Designer to join our team at Tangerine. As a Service Designer, you will play a key role in shaping our customer experience strategy and developing innovative solutions to drive business growth.Key...
-
CAD Design Technician
6 days ago
Toronto, Ontario, Canada Abacus Service Corporation Full timeJob Title: CAD Design TechnicianJob Summary:A CAD Design Technician will be responsible for reviewing plans, details, and specifications for upcoming projects. The ideal candidate will have 3+ years of experience in 2D AutoCAD and excellent communication skills.Key Responsibilities:Review plans, details, and specifications for upcoming projects.Communicate...
-
Service Designer
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Service DesignerAt Tangerine, we're seeking a skilled Service Designer to join our team. As a Service Designer, you'll play a crucial role in shaping the future of banking by creating innovative and user-centered experiences.Key Responsibilities:Lead projects from initial research to development, delivering strategic roadmaps for the...
-
Service Designer
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Service DesignerAt Tangerine, we're seeking a skilled Service Designer to join our team. As a Service Designer, you'll play a crucial role in shaping the future of banking by creating innovative and user-centered experiences.Key Responsibilities:Lead projects from initial research to development, delivering strategic roadmaps for the...
-
Service Designer
1 month ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Service DesignerJob Summary:Tangerine is seeking a Service Designer to join our team. As a Service Designer, you will be responsible for leading projects from initial research and documentation to the development of insights, hypotheses, maps, and problem statements to deliver strategic roadmaps for the business.Key Responsibilities:Apply a range...
-
Service Designer
1 month ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Service DesignerJob Summary:Tangerine is seeking a Service Designer to join our team. As a Service Designer, you will be responsible for leading projects from initial research and documentation to the development of insights, hypotheses, maps, and problem statements to deliver strategic roadmaps for the business.Key Responsibilities:Apply a range...
-
Service Designer
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Service DesignerJob Summary:Tangerine is seeking a Service Designer to join our team. As a Service Designer, you will be responsible for leading projects from initial research and documentation to the development of insights, hypotheses, maps, and problem statements to deliver strategic roadmaps for the business.Key Responsibilities:Apply a range...
Service Designer
2 months ago
We are seeking a highly skilled Service Designer to join our team at Scotiabank. As a Service Designer, you will play a key role in shaping the future of our banking services and ensuring that our customers have a seamless and intuitive experience.
Key Responsibilities- Lead projects from initial research and documentation to the development of insights, hypotheses, maps and problem statements to deliver strategic roadmaps for the business.
- Apply a range of quantitative and qualitative research methods with creativity, edge, and critical thinking; research methods may include observations and in-depth interviewing, diary studies, card sorting, click tracking, surveys and data mining.
- Synthesize findings into insights that underline client behavior and needs in order to inform corporate strategy, product design, product development, and marketing decisions.
- Collaborate and influence other leads (Product, Product Design, Scrum, Marketing, Data, Contact Centre etc) to evaluate concepts and monitor the implementation so solutions remain client-centric.
- Summarize findings, insights, and recommendations using great storytelling and visuals to create engaging presentations for various teams and levels of management.
- Use systems thinking and a holistic mindset to find patterns and links across projects for strong strategic recommendations.
- Own the mapping and maintenance of end to end customer experience journeys.
- Mentor a team of analysts and service designers by asking thought-provoking questions to elevate their human-centered and strategic approach in understanding problems and opportunities.
- Verify that the work of analysts and service designers meet requirements and standards and support the team to bring a uniform approach to reporting and sharing insights.
- Work with the team to evolve and innovate the service design practice at Scotiabank and act as the main point of contact for customer insights.
- Support the other functions including Customer Experience Strategy and Voice of the Customer by documenting annual research findings to develop a vision and roadmap for Scotiabank's future initiatives.
- Contribute to the development of the team's annual priorities aligned to the bank's purpose and goals.
- Identify ways to maximize the CX Strategy team's impact in the business.
- Advocate for the Client voice and educate the Bank on the service design practice and value to foster an empathetic culture for both EX and CX.
- An integrative thinker with top-notch problem solving and strategic thinking skills.
- Ability to self-direct and navigate ambiguity with confidence.
- Identify the best approach depending on project objectives, scopes and constraints.
- Effective communicator and strong stakeholder management skills: ability to nurture relationships with internal teams and vendors, with the ability to persuade and tailor storytelling by audience.
- The ability to clearly communicate evidence-based recommendations.
- A passion for observations, unpacking and solving complex systems problems.
- Strong cross-functional collaborator; you welcome feedback and see team problem-solving as a natural part of the creative process.
- A strong desire to work with colleagues to coach and develop the skills of your team.
- Resilient personality, ability to accept and incorporate feedback and demonstrate constant desire to iterate.
- Excellent time-management skills and ability to work simultaneously across several projects.
- Bachelor's Degree, related to psychology, anthropology, design, or innovation.
- 5-7 years work experience or equivalent combination of education and experience in a design research, service design, CX strategy, innovation strategy, or closely related field.
- 3+ years experience applying Design Thinking principles.
- 3+ years experience in agile environment.
- 2+ years experience in Service Design.
- Working knowledge of user interface best practices for web, mobile, tablet sites and apps.
Canada : Ontario : Toronto
