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Customer Service Manager
2 months ago
Join Walmart Canada as a Customer Service Manager and develop your skills in the retail industry. This role is ideal for those who are passionate about delivering exceptional customer service and creating a positive shopping experience.
Key Responsibilities:- Ensure safe work processes and emergency procedures are followed, maintaining a clean and safe environment for customers and associates.
- Handle customer and associate concerns, providing guidance and support as needed.
- Monitor front-end operations, ensuring proper coverage and coordinating breaks for associates.
- Provide training to associates on systems and company procedures, promoting productivity and accuracy.
- Oversee purchase, return, and exchange transactions, ensuring compliance with company guidelines.
- Ensure EAS systems are functioning correctly, maintaining a secure shopping environment.
- Prepare registers for opening and closing, supporting cashiers and maintaining front-end cash levels.
- Promote company sponsor programs and initiatives, enhancing the customer experience.
Outlined below are the required minimum qualifications for this position.
Preferred Qualifications:Outlined below are the optional preferred qualifications for this position.
Walmart Canada is committed to accommodating the disability-related needs of applicants and associates as required by law.
About Walmart Canada:Walmart Canada is one of Canada's largest employers, with a strong commitment to customer service and community involvement.
