Customer Service Leadership Manager

1 month ago


Regina, Saskatchewan, Canada Ritchie Bros Auctioneers Incorporated Full time
Job Title: Manager, Customer Service

At Ritchie Bros Auctioneers Incorporated, we are seeking a highly skilled and experienced Manager, Customer Service to lead our Customer Service team. The successful candidate will be responsible for providing strategic leadership and direction for all brands within the RB Global Customer Service team.

Key Responsibilities:
  • Develop and implement customer service strategies that align with corporate objectives
  • Lead and manage a team of customer service professionals to achieve exceptional customer satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure seamless customer experience across all touchpoints
  • Monitor and analyze customer feedback and metrics to identify areas for improvement
  • Develop and implement training programs to enhance customer service skills and knowledge
Requirements:
  • Proven experience in customer service leadership and management
  • Strong strategic thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.


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