Software Support Analyst

4 weeks ago


BasSaintLaurent, Canada DELAN - IT Head Hunters Full time

Tasks/Responsibilities

We are currently looking for a Software Support Analyst for a 6-month contract with the possibility of being renewed.

MANDATE

  • Support employees using softwares and effectively resolve technical problems
  • Monitor daily alerts and perform various database queries
  • Maintain technical troubleshooting and incident documentation up to date

PROFILE

  • 3+ years of experience in Technical Support
  • Professional experience with databases and APIs
  • Knowledge of the Dynatrace platform and Microsoft Azure
  • Problem-solving skills and analytical thinking
  • Spirit of collaboration and concern for mutual assistance
  • BAC in computer science or equivalent
  • Bilingualism required (French and English)
Profile
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