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Delivery Executive

2 months ago

Calgary, Alberta, Canada SAP Full time
Delivery Executive Job Description Delivery Executive Job Description

We are seeking a highly skilled Delivery Executive to join our team. As a Delivery Executive, you will play a critical role in ensuring the successful implementation of SAP solutions for our valued customers.

About the Role

The Delivery Executive will be responsible for providing effective project/program oversight for one or more Value or Strategic accounts. This will involve working closely with customers, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions.

Key Responsibilities
  • Assist the SAP license sales team in closing software deals by providing oversight to implementation planning and estimating, and coordinating multiple SAP LOBs and partners as required.
  • Build credibility and trust with Strategic & Value Account customers in solution support solution implementation phase.
  • Manage overall services relationship between customer, partner and SAP to ensure that projects/programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
  • Business development - actively identify and develop business opportunities; create long-term value plans with customers to achieve customer business objectives and expand SAP services on the account.
  • Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level.
  • Provide guidance to the SAP project team including resource strategy, issues and escalation management, project execution, and general information.
  • Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s).
  • Provide talent and workforce management by following a strong career framework that includes skills enhancement and career development planning.
  • Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.
Requirements
  • 7+ years of program management experience in 4+ SAP Software project lifecycles.
  • Must have experience delivering software in Enterprise Environments (Fortune 100 or larger).
  • Must have superior project financials business acumen (forecasting, allocated revenue, etc.).
  • Must be PMP Certified.
  • Bachelor's degree is required, Master's degree preferred.
Additional Requirements
  • 10+ years of SAP services sales and delivery experience including services management experience. Major Systems Integrator experience preferred.
  • ERP implementation leadership experience.
  • Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
  • Proven ability to build trusted relationships at the client executive level.
  • Ability to effectively manage and resolve client escalations.
  • Demonstrated leadership by example style in managing teams and clients.
About SAP

SAP is a leading provider of enterprise software solutions. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Why Join SAP?

At SAP, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our employees are empowered to bring their ideas and creativity to the table, and we provide opportunities for growth and development.

Equal Employment Opportunity

SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.