Food Service Specialist

1 month ago

Toronto, Ontario, Canada Circle K Full time

JOB SUMMARY:
Provides food and merchandising support to designated Stores by reviewing the details of various programs and products to ensure they meet our high standards of quality and safety. Responsible for creating detailed reports, summarizing the findings, reviewing with, and providing these reports to management staff. Manages quality control by performing preventative maintenance tasks and responds to calls as needed.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:


• Supervise training and educating the store teams on current and new product offerings with an emphasis on Food Safety and Quality Assurance to ensure FSQA and HACCP regulatory requirements are met.

• Supervises New store start-ups and remodels for Foodservice.

• Address issues in stores in real-time and provide immediate and adequate solutions during each visit.

• Responsible for visiting all assigned stores on a set schedule to provide food safe-quality assurance monitoring functions.

• Conduct trouble-shooting seminars to instruct store on how to fix equipment and process issues.

• Acts as a central contact person for stores for questions regarding food service categories (i.e. discretionary decision-making power to solve issues as they arise)

• Collaborate with Category Managers, BU (Business Unit) leadership, store leadership, Food Service vendors and merchant experts to ensure training materials are effective, current, relevant, and compatible with Company policies and standards to maximize future growth of the Foodservice category.

• Coach and monitor under-performing stores for improvement.

• Partner with District Managers for their specific opportunities and needs in their market.

• Oversee new food service projects based on BU initiatives.

• Maintain a database of all training sessions and visits.

• Develop and facilitate training sessions addressing training gaps and needs of markets or regions.

• Create a training environment that empowers people to find answers and solutions on their own to grow their food business.

• Create a cooperative learning environment with multiple levels of feedback that guides people to correct actions - embrace and share best practices.

• Leads training opportunities as needed.

• Works closely with stores' Management staff, Sales Associates and District Managers within Operations and other internal departments relating to food service category.

• Assists with training as needed.

• Aid with new store start-ups and remodels.

• Acts as a central contact person for stores for questions regarding food service categories (i.e., discretionary decision- making power to solve issues as they arise).

• Responsible for visiting all assigned Stores on a set schedule to provide food safe-quality assurance monitoring functions.

• Reviews all food and beverage equipment, including warmers, roller grills, microwaves, sandwich cases, condiment stations, beverage machines, bakery cases, coolers, etc.

• Monitors temperature and time to Circle K standards.

• Notifies appropriate person if something is found out of compliance.

• Assesses the cleanliness of all areas of the store including food preparation areas, sinks, restrooms, security areas, storage areas, garbage, and sanitation areas, etc.

• Verify correct signage and pricing in each location during store visits.

• Evaluates stocking and inventory supply of key food safety areas.

• Reviews store health requirements to ensure they are being met; addresses all critical violations immediately.

• Assists with addressing any issues found and helps handle necessary improvements to each store.

• Completes detailed itemized reports summarizing the condition of all elements of the store, compiles an overall score for each store and communicates results to the management staff.

• Performs monthly preventative maintenance tasks, assists stores with reminders and resets.

• Calibrates various dispensing machines per schedule.

• Reviews signage and promotional material.


• Supervise special projects or other duties as assigned.

• Contributes to team effort by accomplishing related results as needed.

• Travel requirements up to 80% in local market

PROFILE REQUIREMENTS:

• High school diploma or GED required; Secondary education preferred.

• Ability to influence and build relationships

• Minimum 2 years of Food service industry experience.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes:

• Sit for long periods of time.

• Operate computer keyboard and mouse for data entry.

• View computer monitor

• Hear and speak via telephone.

• Reach forward and/or overhead

• Occasionally lift up to 20 pounds

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:

• The noise level in the work environment is usually moderate at a normal range.

• The lighting will include natural light from the outside and fluorescent lighting throughout the work areas.

• Work with minimum direction and periodic supervision.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process.

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