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Customer Service Supervisor

2 months ago

Burnaby, British Columbia, Canada Whole Foods Market Full time
Job Title: Store Support Team Leader

About Whole Foods Market:

Whole Foods Market is a leader in the natural and organic food industry, committed to providing high-quality products and exceptional customer service. Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Job Description:

As a Store Support Team Leader, you will play a key role in ensuring the smooth operation of our Store Support Team. You will assist with scheduling and supervision of Team Members, as well as day-to-day flow of the department. You will support the Store Support Team Leader and Associate Team Leader(s) to ensure a positive and productive work environment.

Key Responsibilities:
  • Supervise and delegate tasks to Team Members
  • Work with Team Trainer to train Team Members in a high-performance team environment
  • Assist in training of new Team Members, utilizing learning checklists and training materials
  • Ensure all cases and shelves are clean, well-stocked, and properly rotated
  • Resolve difficult customer situations
  • Communicate team concerns to the Team Leader and Associate Team Leader
  • Communicate attendance issues or concerns to Team Leader and Store Leadership
  • Set and achieve the highest standards of retail execution
  • Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale
  • Maintain awareness of customer flows and needs, directing Team Members as necessary to satisfy and delight customers
  • Select, train, develop, mentor, motivate, and counsel Team Members to sustain a high-performance team
  • Provide timely, thorough, and thoughtful performance evaluations
Key Skills:
  • Extensive knowledge of Store Support team procedures and policies
  • Ability to teach others in a positive and constructive manner
  • Demonstrated advanced product knowledge and awareness of new products
  • Excellent interpersonal, motivational, team building, and customer relationship skills
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
  • Proficiency with operations-related applications
Requirements:
  • 12+ months retail experience
Physical Requirements / Working Conditions:
  • Ability to lift 50 pounds
  • Ability to work in a fast-paced environment with frequent changes in priorities
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Benefits:

Whole Foods Market offers a comprehensive benefits package, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs.

Equal Opportunity Employer:

Whole Foods Market is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds.