Customer Service Supervisor

3 weeks ago


Burnaby, British Columbia, Canada Wesco Full time

As a Customer Service Supervisor at Wesco International, Inc., you will oversee a team of customer service representatives who respond to customer inquiries via phone, email, and in-person. Your primary responsibility will be to ensure that customer service volume and quality standards are met on a daily basis. You will also be responsible for training and coaching staff on company policies, procedures, and best practices.

Key Responsibilities:

  • Develop and implement process improvements to enhance customer service quality and efficiency.
  • Monitor and analyze customer service metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Provide coaching and feedback to customer service representatives to improve their performance.
  • Stay up-to-date with industry trends and best practices in customer service.

Requirements:

  • 3+ years of experience in customer service or a related field.
  • 1+ year of supervisory experience.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of customer service principles and practices.

Wesco International, Inc. is an Equal Opportunity Employer.



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