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Operations Coordinator

2 months ago

BasSaintLaurent, Canada DSV Global Transport & Logistics Full time
Job Summary

We are seeking a highly skilled and experienced Operations Coordinator to join our team at DSV Global Transport & Logistics. As an Operations Coordinator, you will be responsible for handling all day-to-day operational elements of our customers' needs, ensuring timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.

Key Responsibilities
  • Analyze booking information from customers to determine and verify service requirements, verify routes, border crossing points, and rates, and enter the information into the system.
  • Work independently to accomplish tasks within the scope of the job, coordinating the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
  • Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction, being courteous and responsive in all interactions with clients, and ensuring the timely resolution of customer inquiries, concerns, and problems.
  • Effectively and efficiently respond to internal and external clients' inquiries, resolve any conflicts or problems that may arise, and ensure all client correspondence is maintained up to date, with appropriate electronic copies uploaded along with milestones.
  • Work with both internal and external clients to prepare and present quotes, maintain quotes in the system, contact carriers to confirm equipment, expectations, and load details, dispatch shipments, communicate with carriers to monitor freight movement, and update our transportation management system and customer websites of real-time load locations.
  • Identify problems proactively and develop creative and efficient solutions, prioritize loads based on importance and delivery date, communicate any modifications to the sales team to update clients, build strong relationships with assigned carriers through communication and ongoing monitoring of on-time performance, and resolve issues with customers and Dedicated Shipment Coordinators as required.
  • Complete performance reports for all carrier-related issues in a timely manner, notify potential issues to the appropriate parties, negotiate any additional charges with carriers, assist to maintain the accuracy of carrier information, ensure that tracking meets established standards, and escalate for resolution as appropriate.
  • Understand current industry market conditions, communicate any carrier issues that may impact operations, and maintain the confidentiality of client information.
Requirements
  • Minimum 1 year of experience in transportation/logistics/3PL.
  • College Diploma/University Degree in Business, Logistics, or International Trade preferable.
  • CIFFA certificate, an asset.
  • Dangerous Goods Certification, an asset.
  • Good command of both verbal and written English skills.
  • Ability to create collaborative engagements and active listening.
  • Service-oriented and able to resolve customer grievances.
  • Strong interpersonal skills, building professional relationships internally and externally.
  • Strong problem-solving skills and analytical skills.
  • Ability to multi-task, plan, prioritize, and manage time effectively to meet goals and achieve results.
  • Both a team builder and a team-player.
  • Excellent organizational and time management skills.
  • Act as a role model for DSV values and adhere to the Code of Conduct.
Language and Computer Skills
  • Proficient in both English and French languages.
  • Ability to communicate effectively in a diverse multicultural environment.
  • Microsoft Office suite.
  • Working knowledge of transportation management software, i.e., Load Link, PC Miler, etc., would be an asset.