Coordinator, Employee Services

4 weeks ago

Burnaby, British Columbia, Canada PHSA Full time

Job Summary:


In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Coordinator, Employee Services Manages, plans, and directs designated staff in Employee Services, to ensure accurate services to employee such as onboarding to off-boarding life events as well as payment of wages and benefits for all employees; manages operations and resources and ensures that the financial requirements for the Canada Customs & Revenue Act, union collective agreements and the auditors are met efficiently while maintaining a customer service focus.


Duties/Accountabilities:

  • Manages the day-to-day activities of the assigned areas of Employee Services by determining priorities, coordinating and scheduling work based on department priorities; develops processes and methods for project implementation resulting from strategic initiatives and ensures that initiatives are carried out in accordance with the goals, policies and vision of the Provincial Health Services Authority (PHSA).
  • Develops short and long range goals and objectives for the assigned areas of Employee Services, in collaboration with the Manager; manages the annual budget for the designed area, monitors and reports expenditures, completes variance analysis and makes recommendations for budgetary adjustments; works collaboratively with the Manager in budget preparation.
  • Develops, modifies, implements and administers standards and procedures to ensure that employee services practices are compliant with all applicable legislation, union collective agreements, in accordance with PHSA's policies; evaluates and implements changes to improve services, simplify workflow and improve integration with the other financial groups; develops procedure manuals for use both within and outside the department to ensure standard practices across PHSA and the services provided to clients.
  • Manages the human resource function for the assigned areas of Employee Services including selecting, directing, motivating, and evaluating staff to ensure effective performance of duties; promotes, disciplines and initiates staff termination; orients staff, develops and implements appropriate staff development and retention plans; ensures compliance with current human resources standards and procedures.
  • Develops quality programs for managers and timekeepers to ensure compliance with legislation, collective agreements and audit requirements for payment of wages; develops training, teaching plans, and information sessions aimed at Managers and timekeepers for the purpose of timekeeping and reports interpretation.
  • Develops and implements system audits to ensure compliance with legislation, collective agreements and audit requirements to prevent overpayment of wages and benefits that would result in an employer liability.
  • Develops and implements benefit reconciliation procedures to ensure accurate coverage for employees, prevent over-coverage, and ensure that payments are processed correctly and timely, in compliance with the government policies and collective agreement requirements.
  • Maintains the in-house computerized HR/Payroll system or assigned portions of the system to ensure that the onboarding and off-boarding life events and payment of wages comply with provincial and federal government legislation, union collective agreements, in accordance with PHSA's policies.
  • Ensures the quality of service for the assigned areas of Employee Services and maintains related Quality Assurance Programs.

Qualifications:


A level of education, training, and experience equivalent to a Bachelor's Degree in Business Administration, Finance, HR, or related discipline and five (5) to seven (7) years of payroll or HR experience in a large complex multi-union environment, including one (1) year supervisory experience, or an equivalent combination of education, training and experience.



  • Demonstrated knowledge of current provincial and federal payroll standards, regulations and/or legislation
  • Excellent analytical and problem solving skills.
  • Ability to supervise and provide work direction to others
  • Strong interpersonal skills and demonstrated tact and diplomacy.
  • Ability to work effectively under pressure and with changing priorities and deadlines.
  • Ability to work effectively independently and as a member of a team
  • Ability to train/teach users effectively
  • Advanced ability to use Microsoft Access, Microsoft Excel, Microsoft Word, Crystal Reporting, NPR Report Writer and to program using Visual Basic.
  • Ability to operate related equipment
  • Physical ability to perform the duties of the position

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