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Integration Customer Service Administrator
3 months ago
Company Description
Thank you so much for considering our company in your career search Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?
Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.
CFLS is a caring company who values our staff.
CFLS is local and is part of the community.
CFLS is a full-service fire protection contractor.
Description
The Integration Customer Service Administrator, is motivated, with a strong technical and administrative focus to support the company's field service operations. Integration Customer Service Administrator will be responsible for assisting with gathering & inputting of Customer Data into the ERP System for newly acquired companies into Classic Fire + life Safety suite of companies. This position will require an ability to work effectively with other departments such as Service Operations, Accounting, Construction, Sales, and IT. Integration Customer Service Administrator is an integral role as it will support all separate departments in their unique way, to ensure accurate and complete documentation records into the ERP from each Company Acquisition. This job description is to be used as a guideline only and may not incorporate all functions of the job.
The Integration Customer Service Administrator is a full-time, in-office, position who is responsible for, but not limited to the following tasks:
- Working with the Operational Integration Regional Manager to establish timelines for project management plan timeline and execution for each newly acquired company that will be integrated into the Classic Fire + Life Safety group of companies
- Collaborate with working leaders of newly acquired companies to gather Data including, but not limited to, for ERP Migration:
- Gathering of Client Data, and cleansing data to meet standards of ERP System
- Gathering of PMA (Preventative Maintenance Agreements) of all Clients, including by not limited to: Scope of Work, Duration, Pricing, Agreement Contracts, Contact Information, etc.
- ERP Service Contract establishment by client and Service Order Type
- Gathering "Open Work" Data, including but not limited to: Status of Repairs {outstanding work to be performed vs. partially finished work}
- ERP Service Order establishment by client and Service Order Type
- Establish working site locations with the company Reporting Platform
SYSTEMS AND APPLICATIONS
- Work daily within different ERP Systems and Service Documentation Systems
- Understanding of ERP financial systems and management reporting
QUALIFICATIONS, SKILLS AND ATTRIBUTES
- Minimum 3 years' experience in administrative support services position
- Able to process documentation and understand completeness formatting and consistency requirements
- Strong communication skills both verbal and written
- Cultural sensitivity: The ability to understand and navigate cultural differences between the two companies
- Flexibility: The ability to adapt to changing circumstances and unexpected issues with he ability to find solutions
- Analytical skills: The ability to analyze data, processes and identify trends and insights
- Project Management: The ability to manage multiple projects and prioritize tasks effectively
- Working knowledge of Fire & Life Safety codes, standards and systems would be considered an asset
We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.
Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at
