Customer Experience Associate
1 month ago
We are seeking a highly skilled Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.
Key Responsibilities- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
- Assist with responding and resolving customer concerns, escalating when necessary.
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
- Support the achievement of business objectives by supporting advice goals.
- Promote products, advice, services, and banking capabilities.
- Understand and apply operating policies and procedures.
- Contribute to business objectives for Operational Excellence.
- Support the timely and accurate completion of business processes and procedures.
- Escalate non-standard or high-risk transactions/activities as necessary.
- Support and participate in process improvement opportunities.
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
- Be knowledgeable of and comply with Bank Code of Conduct.
- High School diploma and/or equivalent.
- 1+ years of relevant experience.
- Post-Secondary or Undergraduate degree (in a related field) preferred.
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.
We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. We are deeply committed to being a leader in customer experience and believe that all colleagues, no matter where they work, are customer-facing.
We offer a Total Rewards package that reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
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