Customer Service Associate
6 months ago
Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Associate / Cashier. In this role, you will be responsible for providing exceptional service to our customers, handling transactions, and ensuring a positive shopping experience.
**Responsibilities**:
- Greet customers with a warm and friendly demeanor
- Assist customers with their purchases and provide product information
- Operate cash registers and handle cash transactions accurately
- Maintain a clean and organized checkout area
- Handle customer inquiries and resolve any issues or complaints in a professional manner
- Process returns and exchanges following company policies
- Promote store loyalty programs and encourage customers to sign up
- Perform basic math calculations to ensure accurate pricing and change
- Conduct product demonstrations to showcase features and benefits
- Assist with inventory management by restocking shelves as needed
**Skills**:
- Excellent verbal communication skills in English; multilingual abilities are a plus
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Proficient in cashiering procedures, including handling cash, credit cards, and electronic payments
- Knowledge of phone etiquette when answering customer inquiries or taking orders over the phone
- Basic math skills for calculating prices, discounts, and change accurately
- Familiarity with technical sales to provide product recommendations based on customer needs
- Effective time management skills to prioritize tasks in a fast-paced environment
- Ability to conduct product demonstrations confidently and effectively
- Strong organizational skills to maintain a clean and orderly checkout area
Note: All positions at our company are paid positions; we do not offer unpaid internships.
**Job Types**: Full-time, Part-time
Pay: $17.40-$18.00 per hour
Expected hours: 24 - 32 per week
Day range:
- Monday to Friday
- Weekends as needed
Flexible Language Requirement:
- French not required
Shift:
- 8 hour shift
Work setting:
- Drug store
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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