Senior Salesforce Business Analyst

3 weeks ago

Toronto ON Yonge St, Canada Cognizant Full time
Senior Salesforce Business Analyst

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

What you will do
  • Analyze and interpret complex business requirements to identify and propose technology-based solutions.
  • Collaborate with customers across the organization to ensure a comprehensive understanding of business needs and impact.
  • Facilitate the development and implementation of detailed project plans ensuring timely delivery and project success.
  • Apply Project Management skills to engage with and manage expectations of all project customers.
  • Drive the optimization of business processes through the innovative application of Salesforce technologies.
  • Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process and translate/document them in technology functional requirements.
What you bring to the role
  • Prior experience in Salesforce CRM platform with expertise in Sales Cloud/Service Cloud.
  • Experience in Project Scope Management and Project Customer Management is highly desirable.
  • Must have experience on service cloud with ability to work on case management
  • Superb communication and interpersonal skills with the ability to engage effectively with customers at all levels.
  • Demonstrated ability to manage complex projects and deliver results in a fast-paced environment.
  • Salesforce Admin Certification is required.
Working Arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days a week in our Client's office in Toronto/London, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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