Head of Road Logistics

Found in: beBee jobs CA - 1 week ago


Mississauga, Ontario, Canada Kuehne Nagel Full time
Are you ready for a new and exciting leadership opportunity with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel we're looking for a new Head of Road Logistics to join our Canadian Executive team. Your Role As a member of the Line Management Executive Team, you are responsible for the leadership and execution of road logistics operations within Canada. This function will encompass ensuring business performance, growth of our market share, and a positive experience for our employees and customers alike. You will report to the National Manager. Your Responsibilities

Market Potential:

  • Lead
    the business strategy, including product and solution strategies for Road
    Logistics for Canada
  • Identify
    and develop market development opportunities and grow market share
    including M&A opportunities
  • Accountable
    for the collaboration of telesales, Field sales, CCR's and the key account
    team in alignment with general management and sales management to manage
    resources to develop, acquire and retain business
  • Drive
    strategic customer reviews and RFQ meetings with Sales
  • Responsible
    for the Road Logistics Kuehne+Nagel brand in Canada

Business
Performance:

  • Focus
    on delivering consistent and high
    quality services for the business unit in Canada
  • Deliver operational
    service standards, ensure fast decision making and execution,
    and accountable for financial performance
  • Responsible
    for budgets, RFC and annual target setting process as well as ongoing
    growth of gross profit and NPII for the Country
  • Comply
    with all finance processes, including FSL requirements and budget
  • Monitor
    and pro-actively manage Finance KPIs, including billing, profit-loss
    targets, accounts receivables,
  • Monitors
    and influences productivity
  • Influences,
    determines and implements market pricing strategy
  • Ensures
    consistent data quality

Kuehne+Nagel Experience:

  • Supports the customer relationship for
    business unit customers in Canada
  • Collaborate
    with general management to ensure positive customer service and customer
    retention and accountable for service delivery levels consistently meeting
    and exceeding expectations across Canada
  • Responsible
    to ensure that metrics and KPI's are met; leads quarterly business reviews
    for top Canadian customers
  • Implements
    processes/programs and initiatives to improve customer processes
  • Leads
    all aspects of the employee experience; as measured by employee net
    promoter score and Great Places to Work surveys
  • Drives
    employee engagement and implements programs/initiatives to (further)
    enhance the employee experience
  • Responsible
    for talent management and succession planning for respective business unit
  • Ensures
    proper training for managers and employees, including critical business
    elements of employee onboarding
  • Responsible
    for clear communication within business unit and strong cross
    collaboration with other business units and functional units

Canadian Management Team:

  • Participates
    as a member of the Canadian Line Management Team
  • Ensures
    the implementation of all relevant policies/programs/initiatives
  • Works
    with LMM on different National Projects

Governance:

  • Governance
    and compliance responsibility
  • Ensures
    compliance with all health & safety, quality, security, environmental,
    legal and regulatory requirements, company policies and procedures,
    industry standards, etc.
  • Ensures
    all vendors and suppliers are qualified in accordance with company
    practices and policies
  • Leads
    rates negotiations
  • Builds
    relationships, proactively communicates, resolves issues
  • Monitors
    regularly performance against KPI's and contractual agreements
Your Skills and Experiences
  • Degree/diploma in International Business, Trade, Logistics or alternative
  • 10+
    years of experience in the Freight Forwarding, Logistics and/or
    Transportation industry specifically with international freight operations
    within Sea, Air, Road Logistics and Customs Brokerage
  • 7+
    years of experience in leadership and people management roles - management
    of diverse and international teams is an asset
  • 7+
    years of experience in a role with focus on business development and
    customer experience excellence
  • You have a strong customer presence and brand as a trusted leader and partner in the industry
  • You are a motivating leader with a proven track record for talent development
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
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