Lead Supervisor I

Lead Supervisor Job Description

The Lead Supervisor plays a critical role in the store's overall success, modeling behaviors that directly impact sales and operational processes. This individual demonstrates exemplary performance behaviors, representing Coach at its highest standards.

**Key Responsibilities:**

* Understands organizational objectives and makes decisions in partnership with Store Manager(s) and Assistant Store Manager(s) to align with Company priorities and values
* Endorses, models, and develops team to deliver Coach's Selling and Service expectations
* Enforces sales strategies, initiatives, and growth across all categories
* Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
* Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results-driven, including through team selling and selling to multiple customers
* Productivity Management: holds sales team accountable for personal sales
* Maximizes clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives
* Builds credibility and trust with team, as well as with customers - serving as a personal fashion advisor to deliver business results
* Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
* Acts as a brand ambassador in the local market/mall to drive brand loyalty and business
* Sensitive to customer and team needs and tailors approach by reading cues
* Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
* Develops both self and individual product knowledge skills and remains aware of current collections
* Understands the positive sales impact staffing has on the business and recruits accordingly
* Coaches, develops, and motivates the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
* Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development
* Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

**Operational Responsibilities:**

* Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively
* Demonstrates strong business acumen
* Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
* Maintains interior and exterior upkeep of the building with partnership from the corporate office
* Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary
* Adheres to all applicable Coach retail policies and procedures, including POS and Operations procedures
* Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
* Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
* Ensures all daily tasks are completed without negatively impacting service of Coach standards

**Competencies:**

* Drive for Results: Can be counted on to exceed goals successfully; is consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
* Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team
* Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary

**Requirements:**

* 1-3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment
* Possesses current knowledge of fashion trends and competition in the marketplace
* High school diploma or equivalent; college degree preferred
* Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
* Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required; ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
* Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.)