Customer Service Representative

3 weeks ago

Glace Bay, Nova Scotia, Canada Concentrix Full time

Job Title:

Customer Service Representative (Telecommunications) On-Site

Job Description

The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

Title: Customer Service Representative

Location: Glace Bay, NS

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you

As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you'll:

  • Resolve technical issues
  • Resolve billing enquiries
  • Provide offers targeted for wireless/cable/internet services
  • Change plans
  • Follow client policy/process/procedures
  • Ensure first call resolution and customer satisfaction
  • Deliver expert customer a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

  • Minimum of 1 year customer service experience
  • Completion of High School or equivalent ( No Student openings)
  • Available to work FT Mon-Sat 8am-11pm AST and Sun 10am-9pm AST
  • Background clearance
  • Complete/pass a language assessment (English), typing test, PC navigation
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Available to complete 8 weeks of training

WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

  • Paid training and performance-based incentives
  • Awesome Wage $16.00
  • Lucrative employee referral bonus opportunities
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Location:

CAN, Glace Bay, NS

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents


Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.

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