Customer Service Representative

2 weeks ago

Glace Bay, Canada BMO Financial Group Full time

37 Union Street Glace Bay Nova Scotia,B1A 2P6

Come join our Customer Service Team in Glace Bay This role is 18.75 to a maximum of 24 hours per week. You will receive great initial training, team support and growth opportunities Come 'Grow the Good' in your community and career

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as yo

  • Customer Service Representative

    4 weeks ago

    Glace Bay, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Glace Bay, Canada*** Job Title: Customer Service Representative (On-Site) -Telecommunications **Job Description**: The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems...

  • Customer Service Representative

    4 weeks ago

    Glace Bay, Nova Scotia, Canada Concentrix Full time

    Job Title:Customer Service Representative (Telecommunications) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans...

  • Customer Service Representative

    5 days ago

    Glace Bay, Nova Scotia, Canada Concentrix Full time

    Job Title:Customer Service Representative (Telecommunications) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans...

  • Customer Service Representative

    3 weeks ago

    Glace Bay, Nova Scotia, Canada Concentrix Full time

    Job Title:Customer Service Representative (Telecommunications) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans...

  • Customer Service Representative

    5 days ago

    Glace Bay, Nova Scotia, Canada Webhelp Full time

    Customer Service/SupportLocation Glace Bay, Canada***Job Title:Customer Service Representative (On-Site) TelecommunicationsJob Description:The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding...

  • Customer Service Representative

    2 weeks ago

    Glace Bay, Canada Circle K Full time

    Store 6002130: 632 Main Street, Glace Bay, Nova Scotia B1A 4X8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    3 weeks ago

    Glace Bay, Canada Concentrix Full time

    Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Title: Customer Service Representative ...

  • Customer Service Representative

    1 month ago

    Glace Bay, Canada Concentrix Full time

    Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) Title: Customer Service Representative ...

  • Customer Service Representative

    3 weeks ago

    Glace Bay, Canada Concentrix Full time

    Job Title:Customer Service Representative (Telecommunications) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans...

  • Inbound Customer Service Representative

    2 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    Position Summary: Life is too short not to have fun! If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain...

  • Sales and Customer Service

    3 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    **Must have the ability to train in the North Bay Centre** As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and...

  • Inbound Customer Service Representative

    5 days ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:Life is too short not to have fun If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the "WOW" factor.ESSENTIAL FUNCTIONS: Provide exceptional customer service and maintain excellent quality....

  • Customer Service Representative

    5 days ago

    Glace Bay, Nova Scotia, Canada BMO Financial Group Full time

    37 Union Street Glace Bay Nova Scotia,B1A 2P6Come join our Customer Service Team in Glace Bay This role is 18.75 to a maximum of 24 hours per week. You will receive great initial training, team support and growth opportunities Come 'Grow the Good' in your community and careerDelivers exceptional service to BMO customers and prospects. Identifies customer...

  • Customer Service Representative

    3 weeks ago

    Glace Bay, NS, Canada Concentrix Full time

    Please apply on Isarta.com Job Title: Customer Service Representative (On-Site) -Telecommunications Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products...

  • Customer Service Representative

    3 weeks ago

    Glace Bay, NS, Canada Concentrix Full time

    Customer Service Representative (On-Site) -Telecommunications The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to...

  • Outbound Sales Representative

    4 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and successful atmosphere. **ESSENTIAL FUNCTIONS**: - **Ability to...

  • Outbound Sales Representative

    3 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    Must live in North Bay or area and able to commute to Centre As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and...

  • Customer Service Representative

    3 weeks ago

    North Bay, Canada Ministry of Public and Business Service Delivery Full time

    Do you have experience working in retail or hospitality? If so, bring your customer services skills to this government position with ServiceOntario. At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to...

  • Customer Service Representative

    4 weeks ago

    North Bay, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...

  • Customer Service Representative

    2 weeks ago

    North Bay, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...