Service Coordinator

3 weeks ago

Winnipeg, Manitoba, Canada Inland Truck & Equipment Full time
Service Coordinator Job Description

Inland Truck & Equipment is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in the effective and efficient operations of our service department.

Key Responsibilities:
  • Manage customer calls and schedule field service technicians accordingly.
  • Perform warranty checks and ensure timely completion of OEM-sponsored modifications or recalls.
  • Process time clock edits and post sublets to repair orders daily.
  • Keep service department forms, menus, and pricing guides up-to-date.
  • Provide excellent customer service and explain completed work and charges to customers.
  • Maintain high customer satisfaction standards.
  • Responsible for maintaining records and scheduling maintenance for service trucks.
  • Prepare and issue end-of-warranty letters to customers.
  • Makes customer follow-up calls and reminders for preventative maintenance.
Requirements:
  • Strong interpersonal skills and a team player attitude.
  • Ability to problem-solve and think logically.
  • Good verbal and written communication skills.
  • 3+ years of related experience or equivalent combination of education and experience.
  • Post-secondary diploma or trade certification an asset.
  • Strong computer skills and ability to learn new software.
  • Functions well in a fast-paced environment with high volume.
  • Accountability and dependability with strong time management.
What We Offer:
  • Competitive pay and benefits package.
  • On-going training opportunities.
  • Annual boot allowance.
  • Generous RRSP matching program.
  • Long-term and short-term disability coverage.
  • Life insurance and accidental death and dismemberment insurance.

We invite you to apply today and take the first step in your career at Inland Truck & Equipment.

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