Network & Telephony Engineer

Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada's Top 100 Employers (2024); Canada's Top Employers for Young People (2024); Alberta Top 80 Employers (2024), Canada's Best Diversity Employers (2023); Mansfield Rule 4.0+ Certification; Chambers Diversity & Inclusion Awards, North America 2021; and Canada Law Awards for Pro Bono Initiative of the Year 2021.

This role is an opportunity for you to join the world's largest law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

ROLE

Dentons Canada LLP is currently recruiting for a Network & Telephony Engineer who will be responsible for assisting in the design, implementation, and maintenance of the organization's network and telephony infrastructure. This role involves collaborating with senior engineers to ensure the stability, security, and optimal performance of the network and telecommunication systems. The ideal candidate should have a strong foundation in networking and telephony technologies, and firewalls with a keen problem-solving mindset, and a willingness to learn and grow within the role.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
Network Infrastructure:

• Assist in the design, configuration, and deployment of network infrastructure components, including routers, switches, firewalls, and wireless devices.
• Monitor network performance and troubleshoot connectivity issues to ensure the availability and reliability of the network.
• Collaborate with cross-functional teams to implement and support network security measures

Telephony Systems:

• Planning, designing, developing, documenting, implementing, and supporting existing and new voice-related technologies and infrastructure, preferably experience with Cisco Call Manager, Microsoft Teams, or similar.
• Administering and overseeing the operation, support, and maintenance of voice systems, preferably experience with Cisco Call Manager, Microsoft Teams, or similar.
• Monitoring and analyzing statistics of voice systems.
• Troubleshoot and resolve issues related to voice communication, ensuring high-quality voice services.
• Collaborate with vendors and internal teams to optimize telephony performance and features.
• Managing Gateways voice gateways and telecommunication vendors.

Network Security:

• Assist in implementing and maintaining security measures to protect the network infrastructure from cyber threats.
• Monitor network traffic for anomalies and participate in the response to security incidents.
• Stay informed about emerging security threats and industry best practice

Documentation:

• Maintain accurate and up-to-date documentation of network and telephony configurations, procedures, and troubleshooting guides.
• Provide training and documentation to end-users for network and telephony-related activities.
• Collaboration and Communication:
• Collaborate with other IT teams, including systems administrators and application teams, to ensure seamless integration of network and telephony services.
• Communicate effectively with end-users to gather requirements and provide support for network and telephony-related issues.

SKILLS & COMPETENCIES

• Strong written and oral communication skills.
• Strong organizational skills with impeccable attention to detail.
• Expert level knowledge and experience with several key technologies like Routing, Switching, SD-WAN, wireless, and firewalls.
• Experienced in working with leading vendors like Cisco, Meraki, Silver Peak and Palo Alto.
• Extensive knowledge of hardware lifecycle management including refreshes and secure recycles.
• Basic knowledge in Cisco Unified Call-Manager, Cisco Unity and relevant gateways and protocols such as H.323, MGCP, SCCP, SIP.
• Exceptional trouble-shooting, investigation and problem solving skills, with the ability to quickly and effectively identify and mitigate problems.
• Highest level of judgment, discretion and integrity dealing with confidential and/or sensitive matters.
• Demonstrates how to Act as One by being a team player across the Firm Experience working with external vendors and service providers.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to create VISIO documentation for clearly documenting implementations, changes and new installations.
• Able to work flexible hours.
• Potential requirement for travel within Canada to participate in projects as needed.
• Demonstrated commitment to privacy and ethical conduct.

EDUCATION, EXPERIENCE & CERTIFICATIONS

• Post-secondary education with a specialization in Information Technology and / or minimum of 8 years of Information Technology experience.
• Minimum 5 years of experience managing Network and Telephony infrastructure.
• Relevant certifications for networking and telephony such as Cisco Certified Network Associate (CCNA) are a plus.

*We thank all applicants who apply, however only candidates selected for an interview will be contacted.

At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials. Rest assured the full salary range is competitive and within the range paid for similar positions in the external market.

Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have prudently curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career.

Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity and equity (ID&E) are not just ancillary values, they are foundational to our business. We believe that ID&E is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to ID&E, we have been recognized as one of Canada's Best Diversity Employer's for 12 consecutive years , as well as one of Canada's Top Employers for Young People for the fifth time.

Dentons Canada is an equal opportunity employer and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at