Network Administrator

2 weeks ago

Edmonton, Alberta, Canada OEG Sports & Entertainment Full time

About OEG:

OEG Sports & Entertainment delivers North America's leading sports and entertainment experiences to connect our fans to their passions.

Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors.

OEG operates Rogers Place, North America's premier and most technologically advanced sports and entertainment venue.

The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment.

Together, we inspire our fans by connecting them to their passions, which is ours as well We play hard as a team, and with devoted integrity towards our common purpose.

We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to
WIN. ON and OFF the ICE.

About the Role:

Your Focus in this Role:

  • Support for the daytoday operation and maintenance of LAN, WAN, Data Center, and Wireless networks including Cisco Routers, Switches, Wireless Controllers, Access Points, and both ASA and FTD Firewalls.
  • Support for the daytoday operation and maintenance of Cisco Unified Communications infrastructure.
  • Management of server and datacenter infrastructure including upgrading / patching servers and network infrastructure such as routers, switches, and firewalls.
  • Management of largescale computer networks providing high uptime standards for critical network systems.
  • Foundational understanding of computer network architecture, operations, and maintenance. Routing and switching protocol operational expertise.
  • Foundational understanding of enterprise scale deployments of Wi-Fi systems architecture and technologies.
  • Knowledge of storage infrastructure systems, SAN, and NAS technologies.
  • Management of VMWare / Microsoft virtualization technologies.
  • Understanding of cloud technologies and integrations
  • AWS, Azure.
  • Understanding of information security standards and operations.
  • Provide afterhours support as part of the IT support team on rotation for all events under OEGSE's umbrella
  • Rogers Place, ICE District and other venues.
  • Provide first and second level user support; when necessary, on a limited basis.
  • Respond in a timely fashion to Trouble-Tickets raised in Service Desk queue for deskside and infrastructure service within SLA ensuring all trouble tickets are closed to prevalent quality standards.
  • Escalation to Technology Director and liaise with third party vendors and service providers as required.
  • Follow documentation including Knowledge Base articles and Technical Alerts as well as creation of Knowledge Base Articles and Technical Documentation.
  • Participate & contribute to service improvement plans.
  • Help build technology relationships with all staff and departments.
  • To build relationships with vendors, ensuring all escalations are handled with vendors in a timely and effective manner.

Who You Are:

  • You enjoy problem solving, by taking ownership and responsibility for problem resolution
  • You enjoy being part of a team working toward accomplishing a common goal
  • You are able to work on an individual basis and as part of a team
  • You are able to work technical support stand by on evenings and weekends
  • You have strong client service, communication, and interpersonal skills
  • You excel in professional written and oral communication
  • You have strong organizational, analytical, and problemsolving skills.
  • You excel at prioritization of tasks
  • You have access to vehicle and possess a valid Driver's License.
  • You have a desire for growth and continuous learning to take on more responsibility and support/management of new and emerging technologies.

Education, Experience and Skills:

  • Minimum of 10 years of combined experience in similar roles/environments.
  • Formal education in Information Technology, three/fouryear degree, or twoyear diploma.
  • Relevant industry certifications (required)
  • CCNA or equivalent.
  • Relevant industry certifications (desired)
  • CCNP or equivalent.
  • Relevant industry certifications (nice to have)
  • CWNA/CWNP, VCP, Security+, Azure, AWS.
  • A combination of relevant education, and experience will be considered.
  • Experience managing, deploying, and troubleshooting campus and data center networks.
  • Experience managing, deploying, and troubleshooting Wi-Fi technologies.
  • Experience managing IP Telephony systems, and VMware hypervisor.
  • Experience managing information security systems and tools.
  • Experience with Microsoft Windows Server management.
  • In depth experiencing working in a Microsoft Active Directory infrastruc

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