Team Lead
1 month ago
Recherchez un Team Lead - Spécialiste de ventes de boutique pour assurer un service de vente de haute qualité des produits techniques et autres accessoires aux clients.
Le Team Lead - Spécialiste de ventes de boutique est responsable de la gestion de la boutique et de l'assurance d'un service de vente de haute qualité. Il/elle assure également la formation continue des employés et la supervision du personnel.
Les responsabilités incluent :
- Accueillir et informer les clients sur les différents produits offerts;
- Écouter, conseiller et guider les clients concernant les produits en vente à la boutique;
- Participer à la réception et mise en place des marchandises;
- Aider au suivi de l'inventaire;
- Offrir un service à la clientèle personnalisé;
- Maintenir l'environnement de travail propre;
- Gérer les retours de façon rapide, régulière et documentée;
- Gérer les plaintes de la clientèle;
- Recevoir et traiter les paiements en espèces, par carte de crédit ou par débit;
- Enregistrer sur la caisse le détail des ventes;
- Balancer sa caisse;
- Gérer les différentes opérations reliées aux caisses;
- Superviser les conseillers à la boutique et bien coordonner le travail de l'équipe;
- Assurer la formation continue des employés;
- Soutenir le directeur de l'expérience client dans la supervision du personnel et des opérations;
- Garder son environnement de travail propre;
- Travailler en collaboration avec les départements de l'organisation;
Les qualifications requises incluent :
- Expérience en service à la clientèle;
- Expérience en vente d'équipements de sport et les achats;
- Expérience dans le commerce de détail;
- Connaissance approfondie de l'industrie du ski;
- Leadership mobilisateur et travail d'équipe;
- Entregent et bonne communication;
- Axé sur les résultats et l'atteinte des objectifs;
- Autonomie et proactivité;
- Gestion du stress;
- Sens de l'organisation et de la planification;
- Attitude positive axée sur la résolution de problèmes;
Le poste est à temps plein, incluant les fins de semaines, et offre des avantages employés tels que des rabais avantageux, une paie à chaque semaine, un horaire flexible et un environnement de travail exceptionnel.
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