Public Space Manager
2 weeks ago
Join Hard Rock International as a Public Space Manager and be part of a dynamic team that delivers exceptional customer experiences.
About the RoleThe Public Space Manager is responsible for the administration and day-to-day management of all housekeeping services at the gaming site. This role requires a strong leader who can foster a safe and efficient work environment, manage a team of supervisors and housekeepers, and ensure exceptional customer service.
Key Responsibilities- Manage a team of supervisors and housekeepers, providing guidance, training, and development opportunities.
- Ensure proper inventory levels of supplies and equipment, and maintain a high level of efficiency in operations.
- Develop and maintain a strong presence at the property, promoting a culture of excellence and professionalism.
- Deliver exceptional customer service, ensuring compliance with AGCO regulations and other applicable laws, policies, and regulations.
- Coach, mentor, and motivate the housekeeping team to provide an exceptional guest experience.
- Develop and implement quality control metrics for housekeeping performance, ensuring accountability and consistency.
- Work with direct reports to set development plans, conduct performance appraisals, and evaluate progress toward goals.
- Ensure all housekeeping team members receive excellent initial and ongoing training.
- Assure all safety policies and procedures are followed, and attend training and meetings as required.
- Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.
To be successful in this role, you will need:
- A College Diploma or equivalent in Hospitality or a related discipline.
- Previous management experience in a related field for five (5) or more years.
- Strong organizational, interpersonal, analytical, communication, and managerial skills.
- Working knowledge of computer software packages.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
You will need to possess:
- Strong communication skills, with the ability to effectively present information in one-on-one and small group situations.
- The ability to motivate, train, and guide others to meet performance objectives.
- The ability to work varying shifts and time schedules as needed.
This role requires:
- The ability to stand and sit for extended periods of time.
- The ability to walk distances.
- Occasional exposure to casino-related environmental factors, including excessive noise.
Hard Rock International is an equal opportunity employer, committed to fostering an inclusive workplace culture for every team member. We live our motto LOVE ALL - SERVE ALL, and strive to provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
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