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Manager, Payroll Services
4 months ago
Manager, Payroll Services
Burnaby, BC
You are a critical thinker with leadership skills, with strong payroll experience. Have great impact on our employees and the community by joining our Payroll team as a Manager.
What you'll do
The Manager, Payroll Services is accountable for leading and delivering payroll customer services efficiently, on-time and within budget.
Specific accountabilities:
- Manages the payroll customer service team including hiring, training, coaching/mentoring, and conducting performance management of team by interviewing and making selection decisions, scheduling staff, coordinating work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling, as required, investigating work and staff issues, addressing grievances and, where necessary, initiates disciplinary action up to and including termination in conjunction with the Advisor, Payroll Administration.
- Maintains high customer service levels from the payroll customer service team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution. Identifies training needs, develops and reviews draft training documents and organizes training and orientation sessions.
- Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies. Ensures that all payroll information remains confidential and controlled.
- Participates in special projects such as Canada Savings Bond Program and United Way Campaigns, in coordination with the Manager, Payroll Accounting and Benefits.
- Coordinates the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments.
- Coordinates and conducts education programs for staff and user departments related to new and revised forms, policies and procedures, the use of reports and computer systems.
- Receives and responds to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements. Works with the Director Payroll and Human Resources on unresolved issues.
- Participates in a variety of committee meetings as payroll representative through methods such as providing relevant functional information, identifying and researching impact of decisions from a payroll perspective.
- Manages the activities and performance of payroll staff to ensure operational efficiency and effectiveness - institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements. Prepares returns and reports as required by the legislation; maintains competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitors the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participates in organizing audit activities and preparation of audit working papers for payroll.
- Evaluates the department's ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
- Evaluates the department's ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing staff to ensure continuity of operation of the Payroll function; hires evaluates and promotes continuous learning for staff; manages and resolves staff issues as necessary; fosters conditions for team effectiveness; promotes, assesses and improves staff productivity; develops and monitors efficiency standards, indicators, benchmarks and workload measurement standards.
- Manages the analysis of audit query reports as a result of the payroll process runs.
- Manages the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
- Manages the requisitions for off cycle cheques processing.
- Performs other related duties as required.
What you bring
Qualifications
University Degree and Professional Accounting Designation such as CA, CGA, CMA, plus as least five (5) to seven (7) years related experience with at least four (4) in a managerial position.
Skills & Knowledge:
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
- Demonstrated leadership skills.
- Comprehensive knowledge of generally accepted accounting principles including internal control and audit requirements as well as legislation, regulations, practices and guidelines.
- Ability to manage and provide leadership to others.
- Effective verbal and written communication skills.
- Demonstrated analytical and problem-solving skills.
- Ability to utilize a customer service approach to staff and clients.
- Demonstrated knowledge of collective agreements, applicable legislation, and regulations.
- Thorough knowledge of information systems relevant to payroll including PeopleSoft.
- Ability to set priorities, manage own work activities and delegate tasks to achieve maximum efficiency.
- Understands the functional complexities of an integrated, multi-faceted Human Resource, Payroll and Benefits system.
- Uses broad knowledge and experience in human resources, payroll and benefits practices and related business processes.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Casual full-time hours (37.5 hours per week)
Wage: $ $66.00/hour - as a casual employee, total earnings include an additional 13% in lieu of benefits and paid vacation. The rate for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan
Location: Burnaby, BC V5C 6E3
Hours of Work: Monday - Friday (37.5 hours per week)
Requisition # TOD
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Learn more about PHSA and our programs:
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
This position is part of PHSA Talent on Demand (ToD) which is our unique in-house recruitment program. ToD connects qualified individuals with diverse job opportunities across PHSA and the other health authorities, creating a gateway for those who wish to achieve their career goals within healthcare. Successful candidates will gain significant health care experience and can transition into long-term, permanent roles within PHSA. For more information, visit or contact
