Vice President, Security and Safety
1 month ago
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Vice President, Security and Safety
Job Summary:
The Vice President Security and Safety serves as the executive responsible for the strategic oversight, development, and implementation of the organization's physical security, safety, and medical programs. This position is responsible for creating, implementing, and maintaining policies and programs designed to protect Four Seasons employees, guests, and residents and to ensure the protection of company assets and reputation. The scope of this position does not include information security but requires close liaison with executives and others responsible for this function.
The VP Security and Safety will proactively engage with property (hotel/resorts/residential) and corporate teams to develop, influence and nurture trust-based relationships, to promote security awareness, and recommend innovative solutions to emerging challenges. The position is also expected to participate in relevant professional organizations and to develop and maintain relationships with government and law enforcement officials as appropriate to the role.
How the role will interact with the properties:
The VP Security and Safety will provide leadership and strategic direction while proactively building collaborative relationships with property Security and Safety Leaders, Regional Directors of Security, General Managers and Regional Vice Presidents. This will include property visits, conference calls and internal regional conferences.
How the role will interact with Four Seasons Corporate organization:
In addition to coordinating with the properties and regional teams, the VP Security and Safety will develop strong collaborative relationships with Executive Leadership, and functional leaders including, but not limited to, Risk, Legal, Public Relations, Design Services, People and Culture and Information Technology. This will include cross briefing on issues management, building consensus for new strategies, working with other departments to deliver security and crisis management, and acting as an in-house expert consultant on safety, security and crisis management issues.
Essential Functions:
The position is responsible for delivering and promoting a safe and secure environment for employees and guests and to ensure the protection of company assets and reputation. Critical responsibilities of the role include oversight, design, development, and implementation of the following:
Program Implementation and Governance
- Security, safety and medical program standards, guidelines, and tools
- Annual security and safety goals and objectives
- Incident reporting, trend analysis and after-action reviews
- Key Performance Indicator (KPI) tracking and analysis
- Security and safety compliance and training programs
- Enterprise health, safety, security, and hygiene management system (Lead With Care)
- Security and safety organizational design
- Leadership of the Corporate Security and Safety Team
- Ongoing development of Regional Directors of Security
- Support with final selection and onboarding of Security Leaders at existing and new properties
- Annual internal security risk and compliance self-assessment
- External 3rd party property security and safety program
- Business and security intelligence monitoring and analysis
- Property Crisis Management Plan templates and procedures
- Emergency and crisis management tabletop exercises
- Corporate Crisis Management Plan program
- Training for Corporate Crisis Management Team
- Consultative support for properties and corporate teams responding to emergency and crisis events.
- Collaboration with Public Relations on crisis communication
- Providing equivalent security and safety services and functions for Corporate and Regional Offices.
- Conducting security related investigations as required.
- Providing coordination of Executive Protection as needed.
- Supporting implementation of the travel safety program for employee business travelers in collaboration with the People and Culture Department and Corporate Services.
- Maintaining close liaison with the equivalent posts at other international hospitality brands and building relationships with professional bodies and law enforcement and government contacts.
- An exceptional relationship manager with the ability to develop and nurture trust-based relationships at all levels of an organization and across key stakeholders including external government relations.
- A broad and diverse set of skills and experiences relevant to the delivery of security, safety, and medical services in the hospitality context.
- At ease with strategic planning and policy development, including building consensus across a complex stakeholder environment.
- Ability to anticipate, influence and respond, allowing the organization to rapidly adjust to changing circumstances which might impact security, safety or crisis management.
- Effective at communicating recommended courses of action, appropriate to the brand, in response to complex problems.
- An innovative mindset, constantly looking for new approaches, technology and best practices.
- A relentless passion for excellence and the ability to instill that in others through inspirational leadership.
- Ability to build competitive advantage through the development of pragmatic and original solutions matched to Four Seasons brand.
- Global perspective, including multi-cultural understanding and a communication style appropriate for all geographies.
- Minimum 10-15 years of relevant industry experience in increasingly significant leadership roles.
- Bachelor's degree or equivalent
- Certified Protection Professional (CPP) and/or Physical Security Professional (PSP) certifications or similar are a plus.
- Relevant qualifications or equivalent in leadership and management.
- Proven experience and exposure in international security, including managing issues and crises.
- Ability to demonstrate, either through qualifications or experience, an understanding of anti-terrorism and law enforcement operations in the commercial context.
- Knowledge of health and safety requirements (e.g. OHSA, NEBOSH, IOSH, etc.) and experience in managing safety programs.
- Experience implementing contemporary security technology systems to support security and crisis management, including vendor selection through the Request For Proposal process.
- An evident senior leadership and management pedigree.
- The ability to develop consensus, within a diverse and fast paced organization, with often conflicting priorities, between multiple internal and external stakeholders.
- Excellent administrative and organizational skills.
- Knowledge of the hospitality or real estate sector in addition to the required security experience.
- Ability and appropriate qualifications to conduct investigations.
- Experience developing and delivering training within a multi-national organization.
- Computer literacy at high level to include Microsoft Windows Excel, Word, PowerPoint, etc.
- The ability to make sound business recommendations and decisions on assigned responsibilities.
- A high degree of analytical ability and inductive thinking.
- An ability to rapidly understand issues in unrelated business disciplines.
- Expertise in the analysis of security threats, risks and vulnerabilities in international settings including both qualitative and quantitative methods.
- Demonstrated ability to provide competent judgement relating to the assigned responsibilities.
- Ability to work with multiple direct reports.
- Will be required to provide afterhours and weekend support as needed to respond to issues or crises.
- May require overnight travel up to 30% of the time.
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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