User Support Specialist II

Found in: beBee jobs CA - 1 week ago


Vancouver, British Columbia, Canada Vancouver Police Department Full time
User Support Specialist II


Classification: User Support Specialist II
DIVISION: Support Services Division
SECTION: Information & Communication Technology Section (ICT)
UNIT: Infrastructure & Client Support Services Unit

STATUS: Temporary Full-Time
DURATION: Approximately 1 year
(Assignment may be extended or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting, or upon return of incumbent)
WORKSITE: 3585 Graveley Street Vancouver BC
HOURS OF WORK: 9 day fortnight
SALARY: Pay Grade 23–$37.12 to $43.82 per hour
COMP. END DATE: Friday April 12, 2024

"NOT JUST A JOB . . . A CONTRIBUTION"

Responsible for responding to a variety of client support and service requests from the Vancouver Police Department.

Essential Duties

Performs tier two (desk side) user support and responds to off-hours troubles reports from clients within the VPD;Handles incidents such as operating systems, desktop software, connectivity, user equipment, password resets and others issues as they arise;Handles service requests such as new equipment, installs, replacement hardware/software;Implements a variety of projects in relation to the Service Desk team;Takes on independent work as needed;Responsible for identifying patterns in calls and proactively developing solutions;Other related duties and responsibilities as assigned;
KNOWLEDGE, SKILLS & ABILITIES:
REQUIRED:Ability to establish and maintain effective working relationships in a team environment;Ability to work with and troubleshoot problems related to the Windows operating system, different business software such as MS Office, Adobe Acrobat;Ability to work with and troubleshoot problems related to common peripheral equipment;Strong written and verbal communication skills along with effective time management skills;Ability to use a customer service approach to contribute in a positive way to build cohesive working relationships;Ability to take initiative and work independently.
EXPERIENCE:
REQUIRED: Previous experience working in the computer systems technology field or related environment.
PREFERRED: Previous experience working in a service desk environment.
EDUCATION:
REQUIRED: Diploma in computer systems technology or related discipline at a technical institute or community college .
PREFERRED: IT industry certification such as Microsoft Azure Fundamentals, CompTIA A+, Cisco CCNA.
OTHER REQUIREMENT(S):Valid Class 5 driver's license;Physical strength and agility, sufficient to meet the demands of the job: lifting, bending, reaching, and carrying, including moving heavy items;All employees must maintain their Enhanced Security Clearance while employed with the Vancouver;Police Department. Enhanced Security Clearances will be renewed every 5 years.Must be a Canadian Citizen or Permanent Resident;There is no opportunity for remote work. Employees are required to work on-site/in office.


We thank all applicants, only those shortlisted will be contacted.

Selection Process:
Candidates will be required to achieve 70% on a written test in order to move forward to the interview stage.

The test will account for 60% of overall scoreThe interview will account for 40% of overall score
This position falls under the jurisdiction of Teamsters Local 31
Applicants should submit a resume via email to by 4:30 p.m. of the closing date. Indicate the Competition # in the subject line of the email.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER

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