Room Service Supervisor

2 days ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the In Room Dining Supervisor.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.

Hourly wage: $ $26.00

Your job:
  • Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.
  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods.
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
About You:
  • Leadership experience
  • Experience working in Food and Beverage operation, ideally Room Service/In Room Dining
  • Customer service experience
  • A current Serving It Right Certificate.
  • Must have excellent verbal and writtenskills.
  • Ability to work in Canada.
What we offer:
  • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period.
  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Employee gym and fitness classes such as Pilates and Yoga.
  • Discovery Nights at Four Seasons worldwide.
Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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