Assistant Banquet Manager

2 hours ago

Edmonton, Alberta, Canada Marriott International Full time
Job Title: Event Management Position Job Summary: Entry-level management position leading banquet staff, executing events, and developing teams to provide high-quality service. Job Description: This role involves leading a team of banquet staff, executing events, and developing a team to provide high-quality service. The ideal candidate will have a high school diploma or equivalent and 2 years of experience in event management, food and beverage, or a related field. Key Responsibilities: • Manage departmental inventories and assets, including par levels and equipment maintenance • Conduct monthly department meetings with banquet captains and employees • Maintain attendance logs for banquet employees • Enforce established sanitation levels • Adhere to and reinforce all standards, policies, and procedures • Ensure employee awareness of event phase portion of Meeting Planner Survey and Guest Satisfaction Scores • Order supplies for the department • Use banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs • Understand the impact of banquet operations on event success and manage activities to maximize customer satisfaction • Schedule banquet service staff to forecast and service standards, while maximizing profits Team Leadership: • Attend and participate in all pertinent meetings • Lead shifts and actively participate in servicing events • Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine, and overall event presentation Customer Service: • Set a positive example for guest relations • Interact with guests to obtain feedback on product quality and service levels • Respond to and handle guest problems and complaints • Empower employees to provide excellent customer service • Strive to improve service performance • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement Human Resources: • Interview and hire banquet captains and employees with appropriate skills • Support a departmental orientation program for employees to receive the appropriate new hire training • Ensure employees understand expectations and parameters • Observe service behaviors of employees and provide feedback to individuals • Review comment cards and guest satisfaction results with employees • Participate in the development and implementation of corrective action plans About the Company: Delta Hotels by Marriott is a global hospitality company that provides a seamless travel experience. We deliver the key essentials guests need and eliminate everything they don't. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets.

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