Shareholder Services Client Manager

Found in: beBee jobs CA - 2 weeks ago


Toronto, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

In this role, you will be responsible for managing and maintaining relationships with clients within Shareholder Services (SHS). You will be the key point of contact for Fund Manager's for SHS related operational escalations and inquiries. You will be a key influencer in the Clients Service Review Scoring for Shareholder Services though efforts to enhance clients' experience. In addition, you will take a team lead responsibility within the team mentoring and providing training to the Senior Client Representatives; and, other duties as assigned.

What will you do?

  • Develop and maintain relationships with primary contacts within assigned client organizations on behalf of Shareholder Services and provide exceptional service contributing to the business goal of achieving a service score of 4 or higher in Service Level reviews and Client Surveys
  • Act as exclusive SHS resource for Clients and their respective Client Managers and contribute to the retention of the existing Client base through effective client issue resolution
  • Ensure through regular contact and participation in Client meetings that the Shareholder Services day-to-day operational model is in tune with the Clients' objectives and participate in internal client meetings representing Shareholder Services
  • Develop a detailed understanding of clients' businesses to ensure SHS interacts with the clients operations effectively
  • Act as the escalation point for complex client issues by providing clients with a key point of contact to resolve issues and ensure that clients receive regular updates on the progress of issue resolution
  • Acts as direct liaison point between operational teams within Shareholder Services to resolve daily operational issues and as go between for Clients and Shareholder Services operational layer per SLA
  • Manage all Shareholder Services communications to clients and internal customers on issue resolutions and identify opportunities for improvement s in internal/client operations and offer recommended
  • Ensure the client adheres to all operational and performance procedures and advise clients of industry standards and regulatory requirements and potential risks of non-compliance

What do you need to succeed?

Must-have

  • Post-secondary education, plus 2+ years' work experience in the investment industry (i.e., high level understanding of Fund Services and understanding of investment industry and client requirements
  • Strong verbal and written communication skills, with client management skills and exceptional client service skills
  • In depth knowledge of internal Shareholder services processes and procedures
  • Understanding of risk assessment related SHS business and industry standards
  • Knowledge of mutual fund industry and standards, segregated funds, hedge funds etc.
  • Solid understanding of Risk Management & Compliance requirements relating to KYC & AML

Nice-to-have

  • Completed or in process of obtaining IFIC

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
  • Opportunity to obtain hands-on experience throughout your role
  • Working with an exciting, close-knit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Excellent career development and progression opportunities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at


  • Associate Director Shareholder Services

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? This role will be supporting RBC Investor Services where the incumbent will be responsible for managing daily Recordkeeping activities for over 75 Mutual Fund and Segregated funds Manufacturers. The Associate Director for Shareholder Services typically manages a specialized team comprised of supervisors,...

  • Vice President, Relationship Management

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?In this role, you will contribute to and draw upon the global expertise and resources of Canada's largest financial institution to tailor financial solutions to assist Canadian privately-owned Upper Middle-Market/Large Corporate clients in meeting their strategic objectives. You will support the Managing...

  • Senior Administrator, Transaction Management

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Senior Administrator in the Structured Notes team at RBC Investor Services (IS), you will be responsible for instructing the setup and closing of the Notes for Shareholders Services. This a client facing role that requires coordination with our internal stakeholders. Submitting multiple requests to...

  • Client Service Facilitator

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually. Our vision is to support the most meaningful and healthy futures for all...

  • Client Services Associate

    Found in: Adzuna CA C2 - 4 days ago


    Toronto, ON, C6A, Ontario, Canada Hunter Mercantile Full time

    Client Services Associate – Wealth ManagementThe Client: A well-established wealth management firm seeks a professional Client Service Associate for their growing wealth management team. In this pivotal role, you will be responsible for supporting the senior portfolio manager and financial planner in both a client liaison and administrative support...

  • Senior Associate

    Found in: beBee jobs CA - 24 hours ago


    Toronto, Ontario, Canada Harmonic Fund Services Full time

    Salary: Job Summary:The Senior Associate - Investor Services will be responsible for the daily client servicing, recording and review of complex securities trading while meeting the very tight reporting deadlines and demanding obligations of Harmonic clients. Responsibilities include cash management, review/execution of bank, custody and prime broker...

  • Client Services Associate

    Found in: Adzuna CA C2 - 4 days ago


    Toronto, ON, C6A, Ontario, Canada The Vantage Talent Group Full time

    Client Engagement• Support core case requests by completing cases for core clients.• Ensures clients are taken care of promptly and professionally.• Prepare and pre-fill new account applications and maintenance paperwork.• Build, update, and retain Client Relationship Management (CRM) systems.• Ensure smooth onboarding and funds transfer...


  • Toronto, Ontario, Canada Law Society of Ontario Full time

    JOB PURPOSE The Client Service Representative is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society's Resource Centre, Reception,...

  • Associate, Fund Finance

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Robert Walters Full time

    An exciting opportunity has arisen for a dedicated and detail-oriented Associate in Fund Finance. The successful candidate will be part of a global team that invests capital on behalf of shareholders and clients across the globe. This role offers the chance to work with a diverse range of clients, including public and private pension plans, sovereign wealth...

  • Manager, Facilities Management Services

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Angus Consulting Management Limited Full time

    ACML's Management team is growing Are you looking for a challenging and rewarding career with Canada's leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you WHO ARE WE? With over 50 years of experience throughout North...


  • Toronto, Ontario, Canada Law Society of Ontario Full time

    To receive a copy of this posting in French, email Please include the "job title" - French version in the subject line. Pour recevoir une copie de cette annonce en français, écrivez à Veuillez indiquer "job title" - French version dans la ligne de sujet. JOB PURPOSE The Bilingual Client Service Representative, Call Centre, is responsible for providing...

  • Senior Manager, Business Initiatives

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?Responsible for management of a small team working cohesively with other WM Business Initiatives teams. Working with all levels of the business, other RBC business units and functional/shared services groups, this role will ensure that key initiatives, programs, and projects are delivered on time, within...

  • Client Solutions Manager, Multi-national

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Gallagher Full time

    Job Description Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build...

  • Client Solutions Manager, Commercial Insurance

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Gallagher Full time

    Job Description Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build...

  • Client Solutions Manager, Multi-national

    Found in: beBee jobs CA - 3 days ago


    Toronto, Ontario, Canada Gallagher Full time

    Job Description Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build...

  • Internal Consulting Project Lead

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Tirecraft Full time

    Internal Consulting Project Lead Tirecraft Ontario, Ingersoll Supporting the administration for the Employee Share Ownership Plan (ESOP). Participating in the review, management, development, and tracking of legal documentation. Utilizing project management methodologies and business processes to ensure project goals or objectives are accomplished within...

  • Senior Client Advocate

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada WTW Full time

    The Company:Willis Towers Watson (NASDAQ: WLTW ) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees in more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate...

  • Relationship Manager, Business Banking

    Found in: beBee jobs CA - 4 days ago


    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Office Manager

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada Annualytix Financial Services Inc. Full time

    Annualytix Financial Services Inc. is a company dedicated to design, develop and implement the Financial Plan for individuals, families and business owners. We provide the best possible custom designed financial solutions for you, your family and your business. We give you the best rate guarantee for qualifying clients. We have the experience to ensure their...


  • Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? This role will support the Global Head and/or Director, High Risk Client Management (HRCM) by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and...