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Customer Service Ambassador
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As a key member of our team, you will play a vital role in delivering exceptional customer experiences for Laura Canada's customers. Your primary focus will be on ensuring customer satisfaction, handling inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries via phone and email, providing accurate and helpful information.
- Process customer orders efficiently and effectively, ensuring timely resolution of issues.
- Document all customer interactions and issues in our case log system.
- Investigate customer complaints to identify service failures and implement corrective actions.
- Escalate complex issues to senior team members or management as needed.
- 1 year of relevant customer service experience.
- Part-time availability, with a focus on weekdays and weekends.
- Bilingualism in French and English is mandatory, with the ability to communicate effectively in both languages.
- Excellent problem-solving and organizational skills, with the ability to multitask and prioritize tasks.
- Strong computer skills and proficiency in our case log system.
Laura Canada is a family-owned retailer with a strong commitment to delivering exceptional customer experiences. We value our team members and offer a supportive and dynamic work environment. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
