Bilingual Catastrophe Claims Advisor II
4 weeks ago
We are seeking a highly skilled and experienced Claims Advisor to join our Catastrophe Claims Services team. As a Claims Advisor, you will be responsible for providing quality service and managing expenses through the claims settlement process.
Key Responsibilities- Opening new claims and setting up appraisals
- Assigning contractors and investigating claims
- Negotiating and settling residential and auto claims
- Generating financial transactions and finalizing settlements
- Meeting or exceeding customer needs by adjusting claims in accordance with policy coverage
- Working collaboratively with internal and external partners to ensure a legendary customer experience
- Appropriately leveraging external vendors and sharing knowledge with colleagues
- Ensuring customer problems are handled appropriately and escalating issues when necessary
- Contribution to a positive working environment and flexibility to adapt to changing customer and business needs
- Bilingualism in English and French is an asset
- Proficiency in XACTANALYSIS is an asset
- 2+ years of experience in a claims adjusting role (multiple lines would be considered an asset)
- CIP designation is preferred
- Effective communication, listening, empathy, and compassion
- Negotiation skills
- Superior client service orientation
- Excellent organization and time management skills
- Ability to function effectively in a fast-paced, multi-faceted environment
- Ability to effectively deal with change and foster an environment open to change
- Strong typing and computer skills
- Maintaining a positive demeanor and fostering team spirit
- Demonstrated good attendance and promptness
- Ability to work overtime on short notice as required
Sécurité Nationale Compagnie d'Assurance is part of TD Bank Group, one of Canada's largest financial institutions. We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need.
We offer a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
We are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional InformationWe're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes.
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
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