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Experienced Dealer, Table Games

3 months ago

Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full time
Overview

A Table Games Dealer is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service.

Responsibilities
  • Comply with all departmental and company policies including business ethics guidelines and all regulatory requirements
  • Offer an exciting, memorable and premium guest experience, resulting in the highest level of customer satisfaction and return play
  • Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
  • Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance
  • Work diligently to support the company's culture and team philosophy throughout the property
  • Exhibit a high level of patience and calm when confronted with challenges associated with a fast paced gaming environment, and resolve guest issues with kindness and empathy
  • Ensure the confidentiality and protection of each guest's personal information, including playing habits, jackpots and rewards, credit lines and win/loss results
  • Maintain confidentiality of all company proprietary information including business processes, customer lists, marketing plans and any other confidential information
  • Perform the functions of a Dealer proficiently, consistently and accurately, according to the policies and procedures of each specific game type
  • Act as a role model to all team members and always present themselves as a credit to Hard Rock
  • Promote positive public relations and create an enjoyable atmosphere for all
  • Be ready and available to work all assigned shifts, including evenings, weekends and holidays
  • Other duties as assigned
  • Lives the Brand
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Each experienced candidate must:
  • Successfully complete an interview, outlining all gaming experience
  • Demonstrate proficiency in the games where experience is indicated
  • Successfully complete Table Games refresher classes and pass auditions for all required games
  • Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperament
  • Demonstrate and maintain strong ethical standards at all times
  • Obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
  • Must possess excellent communication and guest service skills
  • Must offer the highest possible level of guest service resulting in a maximum level of player enjoyment and return play
  • Excellent interpersonal, written and verbal communication skills in English is essential
  • Proficiency in a second language (French) is preferred
PHYSICAL DEMANDS
  • The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the casino.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to perform repetitive procedures and handle gaming equipment; reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at if you require accommodation at any time throughout the hire process.