Mobile Footwear Consultant/Route Sales

2 weeks ago

London, Ontario, Canada Mister Safety Shoes Full time

**Mobile Footwear Consultant**

Summary: Deliver exceptional customer service by providing safe and proper footwear solutions to corporate customers in various locations.

Are you a self-driven individual with a passion for providing outstanding customer service? Do you enjoy working autonomously while being part of a strong team? We are seeking a Mobile Footwear Consultant to join our team at Mister Safety Shoes, a proudly Canadian-owned and operated company specializing in safety footwear and clothing.

As a Mobile Footwear Consultant, you will be responsible for driving one of our fully stocked "Shoemobiles" to corporate customers' workplaces, addressing their footwear needs by providing the proper fit and recommending the right shoes for the job. This role requires a strong ability to work independently while being part of a team, and to provide exceptional customer service.

**Key Responsibilities:**

* Provide outstanding customer service by delivering safe and proper footwear solutions to corporate customers
* Develop proficiency in all operational policies and procedures
* Responsible for inventory counting, ordering, and stocking of new merchandise
* Accurately process sales and exchanges/refunds using the company's POS system
* Responsible for the daily housekeeping of the Mobile
* Identify maintenance needs and communicate to Management for repair
* Protect company assets and minimize loss by following MSS policies and procedures
* Keep an accurate daily driving log that follows Ministry of Transportation regulations
* Perform a daily circle check of the truck with no exceptions

**Qualifications:**

* A D-license is required; any license class D and above is an asset
* A clean driving abstract is required
* Able to offer flexible availability, including the ability to work various hours
* Willingness to travel and accommodate overnight stays, demonstrating flexibility and adaptability in varying environments
* One year of work-related experience such as customer service and/or route sales-driving is required, or the capacity to undergo extended on-the-job training
* Background in retail management would be advantageous
* Ability to problem solve and excel independently under pressure while effectively prioritizing tasks and ensuring consistent high-quality performance
* Proficiency in delivering outstanding customer service, establishing a reputation for going above and beyond to meet customer needs
* Demonstrates strong verbal and written communication skills to effectively coordinate with customers and internal teams, ensuring clear and concise information exchange
* Proficiency in using POS systems to process cash/card/voucher transactions and manage customer information
* Work requires regular intensive activities such as carrying objects weighing up to 50 pounds, use of ladders to safely access elevated areas, and standing/sitting for extended periods, bending and/or moving comfortably in confined spaces to perform job tasks
* Work requires vigilance, concentration, and attention to detail for longer periods of time
* Work often requires frequent exposure to disagreeable elements, given the predominant nature of the role involves driving

**What We Offer:**

* Competitive Wage: Unlimited earning potential through a combination of a base salary and 3% commission on sales
* Comprehensive Benefits: We offer fully paid benefits after 90 days of employment, including access to Health Benefits and Employee Assistance Program
* RRSP & DPSP
* Work Life Balance: We are closed on all statutory holidays, and as a full-time member of the team, you also enjoy 3 weeks of paid vacation
* Training Opportunities: An all-inclusive training program designed to equip you for successful performance in your role
* Internal Development Opportunities: We provide ample opportunities for professional growth and development within the organization

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